Forums
New posts
New posts
Search forums
Market
Domains/Websites Wanted
.com Domain Market
gTLD Domain Market
ccTLD Domain Market
Web3 Domain Market
Third-Level Domain Market
Adult Domain Market
What's New
New profile posts
Latest activity
Members
Current visitors
New profile posts
Search profile posts
Account Upgrade
Premium Members Directory
Log in
Register
What's New
calendar
Search
Search
Search titles only
By:
New posts
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Enjoy unlimited access to all forum features for FREE! Optional upgrade available for extra perks.
Forums
Other
The Watercooler
why moniker sucks with auto renewals...and we need to sue it collectively...
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="VIVIDDOMAIN" data-source="post: 2258511" data-attributes="member: 125561"><p><strong>This post is not retributive in any manner.</strong> It is just intended to warn domaineers about the fact that sharks exist in this industry as well, and if you dont be careful, you get beaten right and left and gulped very soon.</p><p> </p><p><u><strong>To Sum Up:</strong></u></p><p>It is about how moniker auto renewed my domains at unexpectedly early date, and refused to revert the sale against my own wishes for renewal. </p><p> </p><p>---------------------------------------------------------------------------------------------------------</p><p> </p><p>I was <strong>moniker customer</strong> since last 8 years. I found their domain management quite archaic and holy when they were among the only players in the field. I was their customer for my permanent business domain name and <strong>just recently they showed their true colors. </strong></p><p> </p><p><strong>They auto renewed my domains quite before the term end, without any pre-notification, without any policy that backed such renewals!</strong></p><p> </p><p>Last year they sold new TLDs for dirt cheap 1 USD per year and for the sake of trying I purchased 25 domains for 1 USD each. I am not a regular into this business but found really good names - personalized ones and was feeling lucky.</p><p> </p><p>6 months down the line I was free from my business and wanted to try my luck. Asked snapnames to auction them, and they denied up front. Then I came to know that moniker snapnames relationship had come to an end.</p><p> </p><p>It was then that I also realized there was no market for my purchased TLDs and I really thought I should get rid of them. But I had faith in moniker who once partnered with sellers and brokers. So I decided to ask them out.</p><p> </p><p>When I tried logging it, their system kept throwing me out with all the password reset done correctly. At first attempt I could not login at all.</p><p> </p><p>Then, 1 month before expiration I received domain expiration reminder. It was </p><p>15 days passed, and I received memo from my credit card about USD 129 charge. <strong>I spent 3 hours logging into moniker system and saved my other 12 domains from renewing.</strong> I then requested them gently to reverse the transaction because</p><ul> <li data-xf-list-type="ul">There was still 12 days pending in the 1st year subscription end - renewal was not really due</li> <li data-xf-list-type="ul">I did not forget about renewal or cancellation but I was under consideration phase for renewal.</li> </ul><p>To which, they started slapping their policy phrases (wish I could attach pictures of my email but dnforum doesnt allow direct upload...)</p><p> </p><p></p><p> </p><p>Incidentally, none of their policy mentions about auto-renewal word, as evident from the text.</p><p> </p><p><u><strong>Another gem:</strong></u></p><p> </p><p></p><p> </p><p>[format=h2]Finally, the height of lies:[/format]</p><p> </p><p></p><p> </p><p>The link in the text mentions about</p><ul> <li data-xf-list-type="ul">one reminder before 7 days, which was never delivered,</li> <li data-xf-list-type="ul">invoice before 10 days of expiration, which was delivered 13 days in advance, on a Saturday morning.</li> </ul><p>When I brought the issue to customer care it was Monday morning so obviously <strong>no domain renewal had happened from moniker side</strong>, yet they flatly denied renewal cancellation and forced me into auto renewal! </p><p> </p><p><u><strong>I kept mentioning them, in my most clear and concise way, that:</strong></u></p><p> </p><p></p><p> </p><p><strong><u>The response was standard text:</u></strong></p><p> </p><p></p><p> </p><p>Slap on the face. End of discussion. I was losing more energy than the entire worth of forced domain subscription sale. Period.</p><p> </p><p>[format=h1]<strong>Key takeaways:</strong>[/format]</p><p> </p><ul> <li data-xf-list-type="ul">Never buy domains from moniker. If you are already their customer, DO NOT RENEW. Get your domains transferred. Bigger the portfolio, bigger is your loss and their gain. You want to do your business, and not keep looking over your shoulders when your registrar might cheat on you.</li> <li data-xf-list-type="ul">Auto renewal is a system of cheating customers - especially when there are no set dates for auto renewals in registrar policies. </li> <li data-xf-list-type="ul">Auto renewals suck because you never know they are enabled BY DEFAULT! They are deliberately KEPT ON by crooks such as MONIKER.COM.</li> <li data-xf-list-type="ul">Auto renewals <strong>DO NOT SUCK</strong> when done rightly, like it is done by all streaming services free trials such as amazon, netflix etc. They warn their customers right after purchase about their trial and subscription expiration, and also remind them about the same. If the intent is honest, it shows. </li> <li data-xf-list-type="ul">If someone is willing to bring <strong>CLASS ACTION LAWSUIT</strong> against CROOKS IN DOMAIN INDUSTRY, <u><strong>especially moniker</strong></u>, I am all ears, and willing to support it.</li> </ul><p>ATTACHMENT:</p><p> </p><p><u><strong>Moniker's renewal policy</strong></u>, my failed attempt to convince them about truthfulness of my claim, printed as on 21st June. But they turned deaf ears to my reasoning and took my money before renewing my subscription, against my wishes and cancellation requests.</p></blockquote><p></p>
[QUOTE="VIVIDDOMAIN, post: 2258511, member: 125561"] [b]This post is not retributive in any manner.[/b] It is just intended to warn domaineers about the fact that sharks exist in this industry as well, and if you dont be careful, you get beaten right and left and gulped very soon. [u][b]To Sum Up:[/b][/u] It is about how moniker auto renewed my domains at unexpectedly early date, and refused to revert the sale against my own wishes for renewal. --------------------------------------------------------------------------------------------------------- I was [b]moniker customer[/b] since last 8 years. I found their domain management quite archaic and holy when they were among the only players in the field. I was their customer for my permanent business domain name and [b]just recently they showed their true colors. [/b] [b]They auto renewed my domains quite before the term end, without any pre-notification, without any policy that backed such renewals![/b] Last year they sold new TLDs for dirt cheap 1 USD per year and for the sake of trying I purchased 25 domains for 1 USD each. I am not a regular into this business but found really good names - personalized ones and was feeling lucky. 6 months down the line I was free from my business and wanted to try my luck. Asked snapnames to auction them, and they denied up front. Then I came to know that moniker snapnames relationship had come to an end. It was then that I also realized there was no market for my purchased TLDs and I really thought I should get rid of them. But I had faith in moniker who once partnered with sellers and brokers. So I decided to ask them out. When I tried logging it, their system kept throwing me out with all the password reset done correctly. At first attempt I could not login at all. Then, 1 month before expiration I received domain expiration reminder. It was 15 days passed, and I received memo from my credit card about USD 129 charge. [b]I spent 3 hours logging into moniker system and saved my other 12 domains from renewing.[/b] I then requested them gently to reverse the transaction because [LIST] [*]There was still 12 days pending in the 1st year subscription end - renewal was not really due [*]I did not forget about renewal or cancellation but I was under consideration phase for renewal. [/LIST] To which, they started slapping their policy phrases (wish I could attach pictures of my email but dnforum doesnt allow direct upload...) Incidentally, none of their policy mentions about auto-renewal word, as evident from the text. [u][b]Another gem:[/b][/u] [format=h2]Finally, the height of lies:[/format] The link in the text mentions about [LIST] [*]one reminder before 7 days, which was never delivered, [*]invoice before 10 days of expiration, which was delivered 13 days in advance, on a Saturday morning. [/LIST] When I brought the issue to customer care it was Monday morning so obviously [b]no domain renewal had happened from moniker side[/b], yet they flatly denied renewal cancellation and forced me into auto renewal! [u][b]I kept mentioning them, in my most clear and concise way, that:[/b][/u] [b][u]The response was standard text:[/u][/b] Slap on the face. End of discussion. I was losing more energy than the entire worth of forced domain subscription sale. Period. [format=h1][b]Key takeaways:[/b][/format] [LIST] [*]Never buy domains from moniker. If you are already their customer, DO NOT RENEW. Get your domains transferred. Bigger the portfolio, bigger is your loss and their gain. You want to do your business, and not keep looking over your shoulders when your registrar might cheat on you. [*]Auto renewal is a system of cheating customers - especially when there are no set dates for auto renewals in registrar policies. [*]Auto renewals suck because you never know they are enabled BY DEFAULT! They are deliberately KEPT ON by crooks such as MONIKER.COM. [*]Auto renewals [b]DO NOT SUCK[/b] when done rightly, like it is done by all streaming services free trials such as amazon, netflix etc. They warn their customers right after purchase about their trial and subscription expiration, and also remind them about the same. If the intent is honest, it shows. [*]If someone is willing to bring [b]CLASS ACTION LAWSUIT[/b] against CROOKS IN DOMAIN INDUSTRY, [u][b]especially moniker[/b][/u], I am all ears, and willing to support it. [/LIST] ATTACHMENT: [u][b]Moniker's renewal policy[/b][/u], my failed attempt to convince them about truthfulness of my claim, printed as on 21st June. But they turned deaf ears to my reasoning and took my money before renewing my subscription, against my wishes and cancellation requests. [/QUOTE]
Insert quotes…
Verification
Post reply
Forums
Other
The Watercooler
why moniker sucks with auto renewals...and we need to sue it collectively...
Top
Bottom