- Joined
- Nov 14, 2005
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- 1,131
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I've had a very hectic few hours and I'm coming to the realization that I may be out $4000 at SnapNames. I'm looking for advice on the situation, even if you think I'm out of luck and down $4000 with SnapNames.
Let me explain what happened as best I can. I have a list of hundreds of domains that I keep on my Pending Orders list with SnapNames. I check it daily to see if any of the domains I'm interested in are pending deletion and then I decide if I want to keep the backorder or delete it from my list. I've done it this way since I first became a customer with SnapNames in 2006.
In that time, they've always given a few days notice from the time a domain is shown and is being pending deletion to the time the auction begins and you can no longer remove the domain from the list.
In the past, I've had domains in my pending list that were NOT registered to anyone. These do not get caught and do not go to auction as they cannot drop because they were not registered to anyone. I've had these domains in my list for years without issue. Until last night.
SnapNames charged my account for 56 domains (at $69 a pop, for a total of $3,864) that were NOT previously registered to anyone and had not been for some time, and many I believe have never been registered.
Now, maybe you think I'm stupid for having domains not registered in my pending delete list but SnapNames has never charged me for a domain that was not registered in the past (over 6 years as a customer) and now they've charged $69 a domain for 56 such domains all at once.
What's worse (and really makes me upset) is that they charged all $3,864 to my credit card automatically, less than 12 hours after they acquired the domains. In the past, SnapNames has ALWAYS given me a few days to settle payments on my own (I prefer to use Paypal) and they've never automatically charged a credit card like before.
I sent an e-mail to customer support this morning and still haven't gotten a response. I just got off the phone with their customer support, who were completely unhelpful, and it was suggested that I try calling them again tomorrow during their regular business hours.
So I'm hoping the community can offer me some advice. Or am I out of luck on this?
Please, any insight would be welcomed and thank you to anyone who took the time to read this post.
Let me explain what happened as best I can. I have a list of hundreds of domains that I keep on my Pending Orders list with SnapNames. I check it daily to see if any of the domains I'm interested in are pending deletion and then I decide if I want to keep the backorder or delete it from my list. I've done it this way since I first became a customer with SnapNames in 2006.
In that time, they've always given a few days notice from the time a domain is shown and is being pending deletion to the time the auction begins and you can no longer remove the domain from the list.
In the past, I've had domains in my pending list that were NOT registered to anyone. These do not get caught and do not go to auction as they cannot drop because they were not registered to anyone. I've had these domains in my list for years without issue. Until last night.
SnapNames charged my account for 56 domains (at $69 a pop, for a total of $3,864) that were NOT previously registered to anyone and had not been for some time, and many I believe have never been registered.
Now, maybe you think I'm stupid for having domains not registered in my pending delete list but SnapNames has never charged me for a domain that was not registered in the past (over 6 years as a customer) and now they've charged $69 a domain for 56 such domains all at once.
What's worse (and really makes me upset) is that they charged all $3,864 to my credit card automatically, less than 12 hours after they acquired the domains. In the past, SnapNames has ALWAYS given me a few days to settle payments on my own (I prefer to use Paypal) and they've never automatically charged a credit card like before.
I sent an e-mail to customer support this morning and still haven't gotten a response. I just got off the phone with their customer support, who were completely unhelpful, and it was suggested that I try calling them again tomorrow during their regular business hours.
So I'm hoping the community can offer me some advice. Or am I out of luck on this?
Please, any insight would be welcomed and thank you to anyone who took the time to read this post.