About twice a year my Adelphia High Speed access goes down for a few hours. I usually plug in a free AOL offer at that time. I always end up cancelling within a month or two. I will never do it again...I'll just go to an Internet Cafe next time.
I called to cancel two nights ago and got disconnected twice after selecting the cancel account prompt. Then, the only way to get an operator was to select another unrelated prompt, which led me to a live person but the wrong department. She said she would transfer me to the correct department so I told her that it better go through.
I reached the live operator to cancel and he started giving me the speech....do you have high speed access, do you have security...on and on. After stopping him politely numerous times, and answering verification questions again, he said that he had to put me on hold in order to delete the account. I was on hold for a legitmate three or four minutes, and most people would have said fifteen minutes because that it was it seemed like. The guy finally came back and told me that it was done....I then made sure I wrote down the confirmation number and had to wait through another cancellation recording/sales pitch saying they were sorry to see me go...had to make sure it was official.
Probably about 45 minutes from start to finish. It won't ever happen again.
Happy Motoring AOL.
