- Joined
- Sep 11, 2002
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Instead of having people post in the Suggestions and Feedback area, when something doesn't work, could their be a NON-FORUM oriented "bug report" form, where people don't have to sign-in to use it? Basically, if they're expierencing problems with "signing in", they shouldn't have to go nutty figuring it out.
For instance, I have one set-up for my customers here:
http://websupport.directnexus.com
This sends an e-mail out to our support address, and sends a "thank you, we'll look into it" e-mail to the customer/member. This has worked well for us, as it collects information about the user's browser, and other settings automatically, as well as prompting them to give better specifics on the nature problem.
The user "mike_dp" recently posted about some login problems and "respecta" mentioned some as well. I've never had any problems, but running a vBulletin messageboard, I've had users that have run into problems from time to time for a variety of reasons. Whether it turns out to be a setting on the computer, browser, or something wrong with the website, it might be useful.
An idea.
~ Nexus
For instance, I have one set-up for my customers here:
http://websupport.directnexus.com
This sends an e-mail out to our support address, and sends a "thank you, we'll look into it" e-mail to the customer/member. This has worked well for us, as it collects information about the user's browser, and other settings automatically, as well as prompting them to give better specifics on the nature problem.
The user "mike_dp" recently posted about some login problems and "respecta" mentioned some as well. I've never had any problems, but running a vBulletin messageboard, I've had users that have run into problems from time to time for a variety of reasons. Whether it turns out to be a setting on the computer, browser, or something wrong with the website, it might be useful.
An idea.
~ Nexus
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