If the Customer does not obtain the desired Domain Name, EuroDNS shall credit the Customerâs EuroDNS credit account accordingly.
Following this reimbursement, the Customer shall be entitled to request lump sum cash payment of the amount of the Domain Name for which payment has been effected.
In such a case EuroDNS shall reimburse the funds using the method of payment the Customer used when the Customer originally placed the order for the Domain Name. In other words, the reimbursement shall be realised either by crediting the Customerâs credit/debit card or via a funds transfer to the Customerâs bank account.
In both cases, EuroDNS shall retain five percent of the total amount, subject to a minimum of â¬10 (ten euros).
Transfers to banks within the European Union shall be realised on a âshared chargesâ basis. Transfers to banks outside the European Union shall be realised on a âfees charged to beneficiaryâ basis.
For reasons of security, reimbursements shall be realised 120 days following payment of the relevant invoice.
All Customer invoices must be settled before any reimbursement can be realised.
EuroDNS charges
The principal EuroDNS charges shall be included in the Domain Name sale price.
However, EuroDNS reserves the right to bill Customers for handling fees if additional work meriting such charge is incurred by EuroDNS. This can occur for example if the Customer fails to respond to EuroDNS emails, if unpaid invoices must be searched and so on.
The Customer shall be charged for such services at a rate of â¬75 per hour, in accordance with the amount of work involved.