Godaddy losing popularity fast as they ruin customers

[VirtualT]

I'd like to see the number of GoDaddy customers vs. the number of Dynadot customers.

actually you can almost, Dynadot run a forum where you can make your problems and views public and get direct answers from the administrators including a "Customer Feedback" section, the number of truly unhappy campers you can count on your fingers.

edit: sorry I thought you said unhappy customers

 

[katherine]

... I used to use GoDaddy for my domains but then I came across 1and1.com back when you can get a domain for $6. Now it's $7 but it's still cheaper than godaddy.

I am trying to move all my domains away from godaddy.

You have yet to read the numerous 1&1 horror stories here and there. IMO Gd is way better than 1&1. Well maybe 1&1 is not that bad, until you want to transfer away or just transfer ownership of a domain to someone else, then get ready for hassle.
Beware of a registrar that sells domains at a loss.

...
Every company out there has people who post on the internet "(this company) sucks".
...

You have very valid points.
It's not only the relative percentage of unhappy customers that matters, you have to look at the patterns too.
I'm afraid that gd has demonstrated a pattern of negligence and carelessness that is not a common occcurence with other registrars.
I call them the walmart of registrars but I know they are more akin to Target to you :lol:

Anyway I have a lot more respect for gd than the crooks at registerfly.

 

[draggar]

You have yet to read the numerous 1&1 horror stories here and there. IMO Gd is way better than 1&1. Well maybe 1&1 is not that bad, until you want to transfer away or just transfer ownership of a domain to someone else, then get ready for hassle.
Beware of a registrar that sells domains at a loss.

I agree. I used to use 1&1 as my primary but I don't anymore. I've had no serious complaints but their UI is extremely slow and not too user-friendly. No way to do mass DNS or forwarding like w/ GoDaddy and no easy way to see expiration dates. (Don't get me wrong, I've had no issues with 1&1 other than the UI).

Plus, when you hand-reg domains w/ 1&1 you can only do one at a time if you want them to be in your account (the in-account registration process sucks, you can only look up one domain and register one domain at a time, if you're not logged in then you can see other TLDs and register other domains, but then they'll throw them in a seperate account and you'll have to transfer them over (including another years registration fee).

The only domains I'm keeping there are the ones being hosted though 1&1, but I may start moving those over, too.

 

[tristanperry]

I think that GoDaddy's interface and most of their prices are pretty good. Hence I do tend to register most of my domains there.

However I have just started transferring out any domain worth over $50 (to Moniker) - it's not worth having your domain/site shut down over one fake complaint.

 

[draggar]

However I have just started transferring out any domain worth over $50 (to Moniker) - it's not worth having your domain/site shut down over one fake complaint.

I just got my first (what I consider) high-profile domain and it is stuck with NetSol for 60 days but once that is up it is going over to Moniker.

 

[Deleted member 5660]

All registrars have complaints and problems ... it is how they respond when they are notified of a problem. That is what makes Godaddy such a terrible registrar.

All registrars are required to hold domains for the first 60 days for new domains or after a registrar transfer. Godaddy is one of the few that says 60 day hold just for changing the whois record. While there is a security component, the main reason Godaddy does this to make it difficult to transfer out.

 

[A D]

Ok, I figured I better pipe in here, I can't say that much yet but I can tell you 3 months from now you will all wish you have your domains at godaddy.

There are major positive changes going on that will affect the whole reseller market.

This week for one, every dnforum member that has domains at Godaddy will now get a dediated rep to talk to, that alone will be a big improvement for resellers. Watch for the string with the info. The reps will be a phone call away as well as right here in the forum answering qustions and concerns. The level of reseller support will skyrocket to levels never before seen by any other company in this industry.

I have moved 5000 of my own domains to Godaddy because I strongly believe in the people that are there and the direction I am leading the reseller channel in.

-=DCG=-

 

[Theo]

I just got my first (what I consider) high-profile domain and it is stuck with NetSol for 60 days but once that is up it is going over to Moniker.

If you caught it through namejet there is no such delay. You can move it out immediately.

 

[jasdon11]

Ok, I figured I better pipe in here, I can't say that much yet but I can tell you 3 months from now you will all wish you have your domains at godaddy.

There are major positive changes going on that will affect the whole reseller market.

This week for one, every dnforum member that has domains at Godaddy will now get a dediated rep to talk to, that alone will be a big improvement for resellers. Watch for the string with the info. The reps will be a phone call away as well as right here in the forum answering qustions and concerns. The level of reseller support will skyrocket to levels never before seen by any other company in this industry.

I have moved 5000 of my own domains to Godaddy because I strongly believe in the people that are there and the direction I am leading the reseller channel in.

-=DCG=-

The changes in the reseller market - is that the 'registration' reseller market, or for 'aftermarket' resellers?

I've got a Godaddy rep, but he goes awol whenever there's a problem! Luckily, I haven't had many problems recently (tempting fate saying that....).

 

[domaingenius]

Fabulous $6.85 with more domainer tools than you can poke a stick at.
Name.com $5.99

Yes for sure Fabulous have got to rank as the very best company. Support is second to none and prices very good. Cannot fault them. As well I like their new security measures which would make it very hard to lose a domain name.

DG

 

[domain newbie]

I;m also a victim where my domain name was set expired and I wait for the last minute to renew the domain. I' was surprise that it was in auction already ... tsk

I will never put my domains to them.

Update whois information is also another to get away claiming your domain.

Well if you don't like them, just leave and everybody's happy.

IMHO

i had the same- you can still request domain recovery even if this in auction already and even around one week after someone else bought it,

i didn't knew this first time so lost mine too :undecided:

 

[Deleted member 5660]

Ok, I figured I better pipe in here, I can't say that much yet but I can tell you 3 months from now you will all wish you have your domains at godaddy.

There are major positive changes going on that will affect the whole reseller market.

This week for one, every dnforum member that has domains at Godaddy will now get a dediated rep to talk to, that alone will be a big improvement for resellers. Watch for the string with the info. The reps will be a phone call away as well as right here in the forum answering qustions and concerns. The level of reseller support will skyrocket to levels never before seen by any other company in this industry.

I have moved 5000 of my own domains to Godaddy because I strongly believe in the people that are there and the direction I am leading the reseller channel in.

-=DCG=-

Please keep all personal attacks personal and off the forum.

 

[draggar]

If you caught it through namejet there is no such delay. You can move it out immediately.

The notification I got two days ago says differently.

Specifically, the domain name registration was not eligible for transfer because:
The domain cannot be transferred to another registrar for a period of 60 days following a change in Primary Contact or WHOIS Admin Contact.

The domain is now locked until the 60 days are up. I even called, they won't let me move it.

 

[brianluedke]

There are 1,200 times as many "Godaddy s**ks" comments as there are "Dynadot s**ks" comments. I know Godaddy has more customers, but not that many more.

I wouldn't micro-analyze the individual comments. Of the five Dynadot comments, a couple of them are also typos or irrelevant to our interest. This is a general guide, a rule of thumb.

I used to work in the truck rental industry and I found this Google search method to reflect customers' real feelings. I heard very few good things from customers about U-Haul, which is reflected in the high number of "U-Haul s**ks" Web pages, as well as a few dedicated anti-Uhaul sites. Very few such comments, and no such sites, concerning Penske. In general, Penske makes things right for their customers.

I'm not saying Dynadot is the best -- I was just using them as a comparison. I am willing to try others. I just transfered Koninkrijk.com ("Kingdom" in Dutch, as in Kingdom of the Netherlands) to Name.com. A poster in this thread had mentioned them.

I'd like to see the number of GoDaddy customers vs. the number of Dynadot customers.

Every company out there has people who post on the internet "(this company) sucks". Some even go far enough to purchase that keyworded domain and make a site on it. It's not the number of customers who are complaining, a company with 5,000,000 customers) will have far more complaints than someone with 10,000 (even at only a 1% unhappy rate, that is 50,000 vs. 100). Sure, the numbers look intimidating until you look at the whole picture. The larger company could keep the 1% "company sucks" ratio while the smaller company could even have a 5% "company sucks" ratio but they'll still look better by the raw numbers, even though the percentage of unhappy customers is 5X that of the larger company.

Also, notice out of the first 10 results of "GoDaddy sucks" that only two on the first page are from the past 18 months, the rest are from 2003-2006. All of these complaints have had the chance to leave GoDaddy unless they signed up for a registration time frame of more than 1 year but even then, they are all way past 60 days so they could have easily left GoDaddy years ago.

Plus, GoDaddy isn't the only one with a 60 day rule. I've bought several domains from registrars and they all held them for 60 days, even if it was registered them before I bought it (no registrar change, just an account change). It seems that several of the registrars take the ICANN 60 day rule (can't be transferred to another registrar unless it is the previous registrar in 60 days) too literally, maybe this complaint needs to go to ICANN instead of one registrar (since an account change within the same registrar is only a WhoIs change in the eyes of ICANN). In fact, I haven't had a single backorder I was able to transfer in less than 60 days (honestly, the registrars all liked to hold onto the domain for at least 65-70 days after I got it), some registrars wouldn't even let me consolidate the domains into one account with them, I had to have several accounts (all with the same information) with one or two registrars.



Agreed, their UI is one of the better ones that I've worked with.

 

[Theo]

The notification I got two days ago says differently.



The domain is now locked until the 60 days are up. I even called, they won't let me move it.

Odd. I moved 15 domains away from NetSol without any such incident.

 

[Onward]

Well, I had a situation where I had my domain set to automatically renew....The card I used for that particular domain expired...I have 3 other cards that are not expired in my godaddy account as well as my paypal account...all of those sources get hit regularly, for some reason Godaddy just wanted to try my one card which was expired.

They rushed the name to auction on TDNAM and I saw this the day it came on...called to find out why the name had not renewed...they gave me the expired card reason then aske me if I wanted to renew with one of my other cards on file and asked me for the last 4 digits....this of course was with an $80 fee tacked on.

I was really furious as they had 4 other ways to get their $7.00 from me, but screwing me (a customer of theirs from the early days) was the route they took.

I am transferring my names away as they come up for renewal...I just had it with this last BS.

 

[domaingirl]

Well, I had a situation where I had my domain set to automatically renew....The card I used for that particular domain expired...I have 3 other cards that are not expired in my godaddy account as well as my paypal account...all of those sources get hit regularly, for some reason Godaddy just wanted to try my one card which was expired.

They rushed the name to auction on TDNAM and I saw this the day it came on...called to find out why the name had not renewed...they gave me the expired card reason then aske me if I wanted to renew with one of my other cards on file and asked me for the last 4 digits....this of course was with an $80 fee tacked on.

I was really furious as they had 4 other ways to get their $7.00 from me, but screwing me (a customer of theirs from the early days) was the route they took.

I am transferring my names away as they come up for renewal...I just had it with this last BS.

This is the issue that I have now twice asked Adam to speak to, but he only said wait for big changes that he can't tell us more about.

Adam, please tell us why this is happening and what assurances can you give us that it will cease?

 

[draggar]

This is the issue that I have now twice asked Adam to speak to, but he only said wait for big changes that he can't tell us more about.

Adam, please tell us why this is happening and what assurances can you give us that it will cease?

Most companies will do that. Tell you big changes are on the way but to keep the competition from preparing for them or jumping on the bandwagon before they do, they need to be tight lipped.

Oh the things I'd love to tell people about the company I work for but I can't due to NDAs (non-disclosure agreements). (Hence why I don't even hint at these things although I know what's coming up).

 

[hugegrowth]

I've used godaddy for a long time and not really had any problems. The pricing is ok and the url/email forwarding always works. I've thought about trying Moniker or another registrar after reading threads like this, but then never get around to it because godaddy has been ok so far. I only use them for domains so far, not hosting. You have to keep track of your expiring names, and the 60 day thing has always been there, just have to work around it.

I'd like to see godaddy add .es and .in registration. They recently added IDN registration which was a nice move.

 

[brianluedke]

I just got an email from GoDaddy saying that they have rejected my attempts to transfer away LakeKivu.com and Koninkrijk.com to Name.com.

Okay... I have Dan from customer support on the line... let's see what wisdom he can provide... says I updated contact info for these domains... that's not true, I say ... says he's still checkin' ...

Ok, it turns out that last month maybe I did update my phone number or something. So now I have to wait for months before I can do anything with my domains. They are in the GoDaddy Deep Freeze.

I know RegisterFly ruined a lot of people, but I actually got lucky with that company. Once I transfered hundreds of domains to them and they somehow never managed to charge my credit card. When the ship was sinking, I got away with no problem. GoDaddy has given me more trouble than RegisterFly.