- Joined
- Mar 13, 2005
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wasn't able to renew my domains, that are in redemption period as usual!
they have disappeared from my account after expiration date, and its what i've got from emailing a support!
Dear SirMadam,
Thank you for taking time to contact Online Support. I apologize for any inconvenience or confusion. You are not able to redeem a domain name from redemption. If you wish to renew a domain name that is in the redemption period we will need the last 4 digits of the payment method and for you to clearly state that you except the redemption fee of $80 + the 1 year renewal fee. This will enable us to recover your domain name as you are unable to in your account. I apologize again for any confusion.
Please let us know if we can assist you in any other way.
Regards,
Chris P.
Online Support Technician
ANYONE heard of this before? BEWARE!!
they have disappeared from my account after expiration date, and its what i've got from emailing a support!
Dear SirMadam,
Thank you for taking time to contact Online Support. I apologize for any inconvenience or confusion. You are not able to redeem a domain name from redemption. If you wish to renew a domain name that is in the redemption period we will need the last 4 digits of the payment method and for you to clearly state that you except the redemption fee of $80 + the 1 year renewal fee. This will enable us to recover your domain name as you are unable to in your account. I apologize again for any confusion.
Please let us know if we can assist you in any other way.
Regards,
Chris P.
Online Support Technician
ANYONE heard of this before? BEWARE!!