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Domain Industry Companies
Locked Out Of My Account!!! Moniker No Help!
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<blockquote data-quote="Gerry" data-source="post: 2230925" data-attributes="member: 82633"><p>I had used FF, IE, Chrome, Safari, and one other that escapes me...on three different computers. Emptied cache on two of them.</p><p></p><p>Nothing, absolutely nothing was working. I then spent the next day trying to figure out what was going on.</p><p></p><p>I ended up taking my log in user ID and breaking it down in its parts. What moniker failed to tell me over the phone and via email was WHICH LETTERS were capitalized and which ones were not. Not ONCE did David mention this. Numerous times he and I both s-p-e-l-l-e-d out the user ID.</p><p></p><p>I guess its my fault for not specifying. But the user ID is 19 letters/numbers/characters long. I only discovered this when I attempted to search all former emails received and sent to moniker. In one of those emails I noticed to whom the email was sent...my user ID...and noticed some punctuation variances.</p><p></p><p></p><p>Now, check this out...I mentioned that if I could not get into my account on my own I was going to call back and give them my credit card number so they could renew my names for me. </p><p></p><p>Read - this - closely...</p><p></p><p><em>I was told that they were not set up to do this. </em></p><p></p><p>Seriously???? A company is not set up to take a credit card number via telephone for billing. I asked him what was I supposed to do? He said I needed to keep trying because they have done everything they could.</p><p></p><p>BTW...you may see one of the names in an upcoming issue of DNjournal.</p></blockquote><p></p>
[QUOTE="Gerry, post: 2230925, member: 82633"] I had used FF, IE, Chrome, Safari, and one other that escapes me...on three different computers. Emptied cache on two of them. Nothing, absolutely nothing was working. I then spent the next day trying to figure out what was going on. I ended up taking my log in user ID and breaking it down in its parts. What moniker failed to tell me over the phone and via email was WHICH LETTERS were capitalized and which ones were not. Not ONCE did David mention this. Numerous times he and I both s-p-e-l-l-e-d out the user ID. I guess its my fault for not specifying. But the user ID is 19 letters/numbers/characters long. I only discovered this when I attempted to search all former emails received and sent to moniker. In one of those emails I noticed to whom the email was sent...my user ID...and noticed some punctuation variances. Now, check this out...I mentioned that if I could not get into my account on my own I was going to call back and give them my credit card number so they could renew my names for me. Read - this - closely... [I]I was told that they were not set up to do this. [/I] Seriously???? A company is not set up to take a credit card number via telephone for billing. I asked him what was I supposed to do? He said I needed to keep trying because they have done everything they could. BTW...you may see one of the names in an upcoming issue of DNjournal. [/QUOTE]
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Locked Out Of My Account!!! Moniker No Help!
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