moniker Moniker Can Jump Off A Cliff

[ERCollins]

I haven't had access to my account in over two weeks. I have sent many emails, and left dozens of voice messages. I can't even transfer my domains away if I can't get in my account.

When I try to use lost password, my account number and email address it sends me a password for an alternative account with 3 domains in it. WHERE ARE MY DOMAINS!

2014102310008476 one of many support ticket numbers

 

[Biggie]

a couple of weeks ago, moniker sent out emails to users, with new passwords for accounts after a hacking attempt.

did you get an email then?

 

[ERCollins]

Yep got them. For all my accounts but the one with most of my domains in it. That account seems to be lost in space.

 

[Biggie]

try giving them a phone call

 

[DomainsInc]

you need to call them and instead of leaving a message, wait it out until you get someone and don't let them go until you get answers.

 

[ERCollins]

I have called 20+ times and I wait it out everytime. After about 10 minutes it sends your to voicemail and doesn't let you sit on hold any longer. Then I leave a detailed message. I guess I will start click the number for new purchases and see if I can get a live person on the phone.

 

[DomainsInc]

I have called 20+ times and I wait it out everytime. After about 10 minutes it sends your to voicemail and doesn't let you sit on hold any longer. Then I leave a detailed message. I guess I will start click the number for new purchases and see if I can get a live person on the phone.

perhaps they've changed things. i called shortly after the password reset and waited on hold for 30-40 minutes and eventually got someone.

 

[DomainEmpire.com]

Moniker has locked our main account under whom we've a dozens of high value domains (See our thread AVOID Moniker ....).

They're ignoring our lawyer letters and attempts of phone calls. What should we legally do to speed up the resolution of our case ?

I'm new to this matter but I see many people got their issue solved by going through bbb.org ; what's this, please ?

We're rady to pay to get our domains back just give me a professional advice on the needed steps that our lawyer should follow, thanks.

 

[domainoid]

support tickets just don't get answered and hold times when you call are crazy. many times you do not get anyone to answer your call and you're sent to a voice mail after holding 45 minutes.
everyone should jump ship while they can.

 

[ERCollins]

Last week after about 100 phone calls and many hours onhold I finally got someone on the phone and got access to my account. I am in the process now of transferring all my domains away from there.

I think this is a good recommendation for anyone using their service now.

 

[DomainEmpire.com]

After some $x,xxx spent with a good lawyer, today we've regained access to our account as well and now we've started a bulk transfer

 

[randomo]

Last week after about 100 phone calls and many hours onhold I finally got someone on the phone and got access to my account. I am in the process now of transferring all my domains away from there.

How do you get an auth code to transfer a domain out? With this awful new interface of theirs, I don't see how to do that.

 

[Biggie]

How do you get an auth code to transfer a domain out? With this awful new interface of theirs, I don't see how to do that.

log in and select My Domains from left column

put a check next to each domain you want to transfer

in center columnm, from drop down menu near top of page just below title of MY Domains, select "Export Authcodes" and click submit button next to that space.

make sure to unlock domains and make sure they are unlocked, before starting transfer

Good Luck!

 

[randomo]

Thanks Biggie! Will give it a try.