moniker Moniker is improving login security

[DomainingCom]

Hello Monte,

As one of your clients I received this morning a mail about the new security improvements for login to my Moniker account.
I would like to outline 2 points.

First:
You are talking about 2 secret questions that one should setup and that will allow to retrieve his password.
Please let members set their own questions as a dozen of services already know about my maiden name, my pet name, ...

Second:
You are planning to have login passwords expire.
Grrrrrrrrrrrrr!
We are all registered to dozens of services, so we need to remember dozen of passwords.
If now the password is changing every pair of month, then this can be a nightmare!
PLEASE, let "morrons" like me the option to can keep their current password.

Congrats for the security improvements and a friendly reminder about the so expected email ticket system.

Francois

 

[dotworx]

i second both of your suggestions!

 

[INVIGOR]

I am totally on board with the improvements, but PLEASE don't make us change passwords all the time. INSTEAD put one of those skewed graphics where we type in the phrase or number..

 

[P00rSpy]

Moniker sucks

They disabled my login with no reason other than a credit card faillure to register a new domain (I believe my card who dosn't have a verified by visa was the issue)

I have used my other card (who does have a verified by MC) and sucessufully got the domain registered, then once I loged off when I tried to login back I get a login faillure.

I already sent 2 email and left 2 message and no reply, They can forget about my business in the future. It is unaceptable to get kicked out of a domain control panel, they could disable transfer and push but not whole account, this is ridiculous, I can't wait to have them on the line...

 

[Monte]

we are making the change password optional now.

the questions will be random and will not be set by the customer or we may end up with thousands of them. they are bank security questions that you should be used to.

P00rSpy - the problem you ran into also involved a security transaction scenario that simply needs you assigned to one of our account executives. if you email me your account number and your info, I will be sure it is resolved.

 

[Raider]

I think its a great idea, Fabulous just implemented the same security Q&A.

I recommend you write the security questions and answers down and put them in a safe place or give it to whoever takes over your portfolio, just in case you suffer from amnesia or croak... :faint:

 

[P00rSpy]

yeah big deal, it took 2 day to get an answer, if you want to secure an account just prevent push or transfer, getting locked out of an account for the ridiculous reason you need to assign a representative is not acceptable.

I will place my business where they do not piss-off first time customer....

I do not know what's the business plan behind this but it sure look it is flawed just by looking at the amount of people who get locked out of their domain control panel, I even doubt this is allowed by ICANN.

P00r

P.S.

Do not bother resolving it, I will solve it myself after the transfer are allowed...

we are making the change password optional now.

the questions will be random and will not be set by the customer or we may end up with thousands of them. they are bank security questions that you should be used to.

P00rSpy - the problem you ran into also involved a security transaction scenario that simply needs you assigned to one of our account executives. if you email me your account number and your info, I will be sure it is resolved.

 

[Raider]

Always try to resolve the issue with the company your having a problem with, BEFORE bringing it to a public forum.

 

[P00rSpy]

Yeah, and keep your mouth shutt if a company is not correct right ?

I am sorry, but the day you get locked of your account and loose control of a domain you have just aquired you will be happy to be able to complain in the correct forum. If not then this forum is of NO USE...

I think they should NOT lock out people from their account under the pretense they need to assign a customer a rep, My account was created over a year ago (isn't this enough time to assign a rep), I contacted them a WAITED more than 2 day to get back control of my domain DNS.

P00r.

P.S.

I am not alone with this issue.
http://www.dnforum.com/f208/not-able-log-thread-252851.html
http://www.dnforum.com/f208/login-account-failure-second-time-has-happened-lately-thread-249153.html

Always try to resolve the issue with the company your having a problem with, BEFORE bringing it to a public forum.

 

[Raider]

I understand your frustration, I went through similar BS with my Enom Reseller....

Moniker has a staff of very good people, often times emails go unanswered, I have 2 outstanding from weeks ago... This is just another example of why I preach the ticket system so much....Try giving them a call, I'm sure you can work it out.

 

[P00rSpy]

It is fixed now (for now, until they decide otherwise...)

cybertonic: You could try roboform, this is the best way to secure/manage password.

 

[Monte]

P00rSpy - as you see, I tried to address it once I saw your post. also, if you search the forum or any others, you will see that we have a very good...if not the best reputation for support, service, and security. We are not perfect and always try to address issues when they come to our attention.

certainly do not want to upset first time customers....guess we would not be in business if that happened all the time or even often....that should tell you that it hardly happens since we remain top 3 fastest growing and a top 7 registrar out of 700.

I would ask that you give us a chance to make you happy...but up to you.

 

[P00rSpy]

I have sent 2 email and left 2 message to your support, I was not expecting or even looking to get support from this forum.

Being at it I am still awaiting the clear answer as to why you are locking customer out of their control panel instead of simply disabling push and transfer. If you want to get me happy just explain why... Until then count me out.

 

[dvdrip]

I have come to the conclusion that moniker support only replies to very simple issues.
When the issue is a bit more complicated either they would not reply at all or they would say "we are looking into this" and then not reply again.

 

[H2FC]

P00rSpy....I recommend you stay with Moniker and give them another chance.

I for one have never had a problem with them that wasn't promptly addressed and solved to my satisfaction. I've been a satisfied customer for several years....good job Monte!

 

[Monte]

I have asked you to just email support and copy me and I will find out why you are having an issue. I am not aware of other issues not being resolved such as this.

 

[dvdrip]

When will you fix my issue Monte?

 

[Monte]

email me and I will forward appropriately.

 

[dvdrip]

I copied (cc) to you emails to support 3 or 4 times.
Konstantinos

 

[Monte]

Konstantinos - I see your messages and my support's response. why are are you saying you have heard nothing from them? I see the whole email string with responses.