MONIKER ISSUES - Registrar comparison from a domain consultant

[SuccessClick]

I am considering transferring all my domains from Bulkregister (now converted to ENom -- or EBom, as many of my associates refer to it), to Moniker.

After 8 years of buying domains, I found three registrars I considered to be the best in prices, domain management, and customer support. The price is actually less important than the latter two features.

I had the registrars rated this way:

1. Bulkregister.com
2. Fabulous.com
3. Moniker

Enom has now bought Bulkregister, and instead of converting Enom's lackluster domain management system to replicate that of Bulkregister's top notch domain management features, Enom did it the other way around.

Let's just say this -- ever have a service that worked well for you, and then have it replaced with something half as good? Welcome to Enom.

So I want to move my 3100 domains from Bulkregister/Ebom to another registrar. Fabulous is always good, there are some confusing interface issues they have, but overall, good prices, good parking, nice registrar.

Moniker, I like their interface, and I like the people there (excellent customer service - as is Fabulous), but there are three glaring problems with their website.

1. The website auto logs you out after ten minutes (maybe even less). Doesn't this FREAK anyone else out? or is it cuz i'm on a mac this happens? It's super frustrating when I'm researching a few domains, I come back to buy some, and i have to log in again. This HAS to be fixed. Let me set the auto logout prefs to whatever time limit I want. In the space of an hour, I will have to login in over five times... what is that?

2. Try buying domains without the upsell. You can get the "quick registration" link, but only on login. After that, there's no link in the menu, or anywhere else, that allows you to just REGISTER DOMAINS. If I wanted Godaddy, I'd be at godaddy. Put a QUICK REGISTRATION link in the navbar or dropdown menu.

3. What's with the secondary Moniker authcode? Isn't it a bitch already with this authcode system in transferring domains? Moniker requires its own authcode, and I think this is a "leftover" feature before the EPP codes requirement was forced upon us all. However, having TWO authcodes required to transfer domains into Moniker makes me want to use another registrar. If the seller didn't change the admin email to your email address, you have to wait for him to send you the Moniker authcode to make the transfer. Maybe he's already sent you his registrar's auth code, and unlocked the domain for transfer. Well tough noodles, folks. You still can't get the domain until MOniker sends him an email asking for their authcode to be used in the transfer. Why is this needed? Why is Moniker trying to protect the OTHER guy?

Anyway, anybody have recommendations for a great, and i mean GREAT registrar? Like, where you can see 1000 of your domains in a list that shows the nameservers for each domain as you scroll? Where you can get an instant list of all domains expiring in the next 60 days by making a menu selection?

How about global modifications of nameservers, with each domain in the list selectable by a checkbox, so you can scroll down the list and pick the domains you want to modify, in several ways? Find all the autorenews within a certain date of expiration? Do multiple search queries of your domain list and then set them to nameservers, autorenews, locks, etc.?

Bulkregister used to do this, folks. We can only hope that Ebom will be able to understand that they've gone backwards with their migration of BR accounts to theirs by not bringing these features with them. Only an opinion... but the facts remain -- I left two or three messages with customer support at enom, sent support tickets, with no response - going on three days now, except from one BR employee that Enom kept aboard who I already knew.

Any opinions?

 

[Johnn]

There is no 'perfect interface'. You will always find something that you don't like from every registrar.
I would consider Moniker as the sevice is second to none.

 

[Dave Zan]

There is no 'perfect interface'. You will always find something that you don't like from every registrar.
I would consider Moniker as the sevice is second to none.

Ditto that. If it makes you feel any good, use Moniker's feedback form to give
them a piece of your mind.

There's no assurance they'll do what you want. But they'll at least consider
what you're thinking.

Meanwhile, good luck finding the registrar you click with best.

 

[David G]

1. The website auto logs you out after ten minutes (maybe even less). Doesn't this FREAK anyone else out? or is it cuz i'm on a mac this happens? It's super frustrating when I'm researching a few domains, I come back to buy some, and i have to log in again. This HAS to be fixed. Let me set the auto logout prefs to whatever time limit I want. In the space of an hour, I will have to login in over five times... what is that?

3. What's with the secondary Moniker authcode? Isn't it a bitch already with this authcode system in transferring domains? Moniker requires its own authcode, and I think this is a "leftover" feature before the EPP codes requirement was forced upon us all. However, having TWO authcodes required to transfer domains into Moniker makes me want to use another registrar. If the seller didn't change the admin email to your email address, you have to wait for him to send you the Moniker authcode to make the transfer. Maybe he's already sent you his registrar's auth code, and unlocked the domain for transfer. Well tough noodles, folks. You still can't get the domain until MOniker sends him an email asking for their authcode to be used in the transfer. Why is this needed? Why is Moniker trying to protect the OTHER guy?

Agree, the most annoying thing in the world. I have wasted hrs of my valuable time trying to put domains into categories and other stuff like changing multiple nameservers only to be auto logged out and all my tedious work gets wiped out. Had it happen over and over again, including tonight after the very tedious and time consuming time spent checking boxes on many domains but all was lost by the log-out as logging back in wipes out all your work.

Yes, it FREAKS me out big time. Almost feel like picking up the PC and tossing it out the window, that is how annoying it is. Like you I am amazed others do not complain about this BS issue. I can understand auto logging out after X minutes for extra security but all they need to do is put up an option box on the front page which say's "keep me logged-in" I think eBay and other sites have that feature. Because of this issue hapenning again tonight I was unable to make several hundred high importance nameserver changes with category work too planned for this weekend. Also at the cost of a couple hrs lost sleep Not sure how it can even be done later other than maybe working in multiple 5 minute blocks of time I am guessing.

Also, agree about the complex double auth code. The extra confusing and tricky Moniker issued code which they email to the domain sellers admin email whois address seems to be designed for and there to protect the 3rd party non-client to the detriment and hassle of the Moniker customer! Do not understand why they are so concerned about protecting non-clients at the expense and inconvenience of their own customers.

Already had some domain buys with Moniker transfers cancelled because the seller was so confused when he gets the Moniker Auth code email with odd instructions on what to do with the code. The email he gets tells the seller to enter the code in his Moniker acct transfer page but he does not have a Moniker acct in the first place. The process seems to assume the seller always has a Moniker acct and acts like you are not able to buy domains registered at any other registrar. What insanity is that! Even if by chance seller does in fact have a Moniker acct the instructions and double auth codes are still absurd and bewildering to seller as the auth codes really need to be entered into the buyers acct transfer-in page, not the sellers. It's all BS nonsense.

Complaining to Moniker support as I have done about the double code crap is futile as they seem to not comprehend or understand the issue or pass it off as a non-important isssue depending on who you talk to, let alone plan to ever make changes.

I find the above 2 issues incredibly troubling and absurd even though I still think Moniker is the best firm I have used overall but unless something is done soon about these insane issues I may very well change my mind on that as I do not need the hassle and grief dealing with such utter nonsense.

There is no 'perfect interface'. You will always find something that you don't like from every registrar. I would consider Moniker as the sevice is second to none.

It has nothing to do with expecting a 'perfect interface.'' Instead, the issues raised by SuccessCick are total and complete stupidity and uneeded nonsense and are an insult to the professional domainers intelligence. If not for those issues the Moniker interface would in fact be almost perfect and the best and most powerful CP.

 

[PRED]

Hi Guys,
have to agree .
Firstly Moniker are the best, bar none. Largely down to the staff being second to none.
They have 3 faults though. If they sorted these, they would be perfect:
1/ Auto logout, minor really.
2/ Transfer codes & initiating transfers.
Tbh i just mail their staff the one i want transferring in & you get the code from them & the auth code from the other end. In my experience, it wasn't them making things difficult, it was sedo. The extra code thing may just add to their reknown security. However once you initiate a transfer, it doesn't always show as pending in your account, hence having to mail them.
3/ When you change nameservers, check at bottom & it often doesn't change them, even though you get a confirmatory email. You have to go back a page, click again & should show at bottom of page they've changed.

Apart from that very happy. I will stick with them. Hopefully they can clear up these minor things & they will be perfect.
Glad i found them cos Godaddy suck.
Pred :undecided:

 

[ColdGin]

Why don´t you talk straith with Monte or Don about those issues?

 

[David G]

1/ Auto logout, minor really.

How can you say that when I just lost a couple hrs sleep tonight and lots of other wasted time in the past due to the auto logouts. I really do not enjoy wasting all that time but perhaps you do. Far from being minor

 

[DNP]

I like moniker and using it often

 

[jdk]

To save you some time when you click the express checkout and it tells you it added your domains to your cart, simply click the Cart icon in the top right to go straight to your cart and bypass the services. Once it is added you do not have to click continue through the 2-3 screens like Godaddy is infamous for.

10 minute logout is for security. Say you walk away and someone hops on your computer and starts doing stuff, this prevents the account from being used after 10 minutes.

You are speaking about the Moniker Auth code meaning you are transferring names INTO Moniker. My suggestion for this, which I use alot, is send an email to [email protected] with the names and any EPP codes needed with your account number and they will transfer them in as a batch so you do not have to put the AUTH code in for every domain.

Sometimes if I am transferring only a few in I will email them as their system sometimes reads the email of the registrar instead of my email to send the AUTH code. This, I believe, is the registrar hijacking the whois contact email address.

 

[PRED]

Why don´t you talk straith with Monte or Don about those issues?

They read the threads on here, if they want to change they will tbh.
On the whole i'm very happy with it.
Cheers, Pred

How can you say that when I just lost a couple hrs sleep tonight and lots of other wasted time in the past due to the auto logouts. I really do not enjoy wasting all that time but perhaps you do. Far from being minor

Hi,
tbh not sure what your doiing on there to lose a couple of hours of your time.
The only time it has robbed me of in the past is 10 seconds relogging on , which is no real deal as it is a security measure, so yes pretty minor to me.
Pred

 

[David G]

not sure what your doiing on there to lose a couple of hours of your time. The only time it has robbed me of in the past is 10 seconds relogging on , which is no real deal as it is a security measure, so yes pretty minor to me. Pred

You must either have a small portfolio there or else never have occasion to make many changes.

If you have a large number of domains and need to occasionally go thru the list and make selected nameserver changes or perhaps move them into various categories you are forced to work very quickly and only with a small number of names or you get logged out and need to start all over again.

Plus it's easy to overlook or forget about the automatic logout timing (not even sure how long it is and can only guess) and you can end up working for a long time checking or unchecking the boxes and then when you are ready to submit you see you are logged out and all is lost making you do the tedious work over again.

 

[Dave Zan]

Instead, the issues raised by SuccessCick are total and complete stupidity and uneeded nonsense and are an insult to the professional domainers intelligence.

This "professional domainer" doesn't think so. Then again, I'm not in your caliber,
I guess.

Point is, each person has his/her own standards. You find, work, and stay with
the one who consistently meets them best.

Good for you if you have found a registrar that's completely met them. But do be
ready to manage and adjust your expectations if you haven't found one but will
stick with 2nd best.

And I'm sure the Moniker people comprehend fully well the issues that's brought
up here. It's just they likely decided to continue with the status quo until a large
considerable majority of their customers say otherwise.

You don't like how they view things, then move to one who does. But good luck
finding one who can completely (or even just 99%) meet what you expect.

 

[jdomains]

yeah, i hate that moniker auto-logout and 'next next next upsell' issues as well
hopefully they'll see the posts here and actually do something about it
maybe then i'll transfer another 500 of my domains to their service

 

[David G]

This "professional domainer" doesn't think so. Then again, I'm not in your caliber, I guess.

...they are important issues to domainers, especially large holders such as myself.

I have more than 2,000 names at Moniker and find managing them almost impossible due to the auto-timeouts. In fact, just last night I wasted even more time checking off boxes and finding out again the logout was shorter than assumed so all my work was lost (happened numerous times).

Already stated many times Moniker is the best registrar I have ever dealt with (except for these issues).

In life some people seem to get hung-up on certain issues which become pet peeves with them and annoy them more than anything else, well with me it is the same 2 issues raised by SuccessClick when he started this thread.

 

[Dave Zan]

Here's how I see it: it's a matter of balancing convenience and security. It so
happens I value security higher over convenience.

But that's just my standard.

I'll tell you what: let's make a thread at the Moniker section below:

http://www.dnforum.com/forumdisplay.php?f=208

And post our feedback about their systems and all. Although they do have a
feedback form at their website, DNF'ers can post pieces of their mind how we
feel about Moniker's interface, processes, etc. and our reasons for such.

Hmm, I've been meaning to send them my feedback as well but haven't really gotten around
to it. I'd better do so while it's still fresh on my mind.

That way, Monte or anyone from Moniker can then see how people from DNF
feel about the way they do things. It's no assurance they'll give DNF people
here what they want, but at least they'll "get the message".

 

[SuccessClick]

Ditto that. If it makes you feel any good, use Moniker's feedback form to give
them a piece of your mind.

There's no assurance they'll do what you want. But they'll at least consider
what you're thinking.

Meanwhile, good luck finding the registrar you click with best.

This is why it makes it all the more frustrating --- to basically give Bulkregister, as their domain consultant, a wish list of domainer needs and features early in 2005, have them develop them all out, and make a super domainer website, just to have it bought and plundered or absorbed into a morass of lesser features, lack of -- well --- let's put it this way... I'd like to see Enom care more about their customers than how "big" they are in the scheme of registrar "domain ownership".

My original post was five days ago. No answer by email or phone from Enom. They charged my account $99 for a "Premium membership" fee to Enom's services (what might be the difference, and where is the contract that I signed that said I would pay them to use their services?). My yearly premium membership already was taken care earlier this year, and ENom was charging me because they had just migrated my account from BR to Enom, and I believe they thought they could charge me a second time because, well... all they have to do is return the money if the customer complains, but how many catch on and complain? Tsk tsk.

Looks like I take the chance of losing my paypal service account with Enom if I dispute the charge - let's bet on it. I bet $5 that Enom cancels my paypal ability to fund my account with them if I file a dispute over this lame $99 unauthorized charge to have the "premium membership". I'd like Enom to show me where I authorized it, and what the difference is between the Premium service and the "basic" service.

Agree, the most annoying thing in the world. I have wasted hrs of my valuable time trying to put domains into categories and other stuff like changing multiple nameservers only to be auto logged out and all my tedious work gets wiped out. Had it happen over and over again, including tonight after the very tedious and time consuming time spent checking boxes on many domains but all was lost by the log-out as logging back in wipes out all your work.

Yes, it FREAKS me out big time. Almost feel like picking up the PC and tossing it out the window, that is how annoying it is. Like you I am amazed others do not complain about this BS issue. I can understand auto logging out after X minutes for extra security but all they need to do is put up an option box on the front page which say's "keep me logged-in" I think eBay and other sites have that feature. Because of this issue hapenning again tonight I was unable to make several hundred high importance nameserver changes with category work too planned for this weekend. Also at the cost of a couple hrs lost sleep Not sure how it can even be done later other than maybe working in multiple 5 minute blocks of time I am guessing.

Also, agree about the complex double auth code. The extra confusing and tricky Moniker issued code which they email to the domain sellers admin email whois address seems to be designed for and there to protect the 3rd party non-client to the detriment and hassle of the Moniker customer! Do not understand why they are so concerned about protecting non-clients at the expense and inconvenience of their own customers.

Already had some domain buys with Moniker transfers cancelled because the seller was so confused when he gets the Moniker Auth code email with odd instructions on what to do with the code. The email he gets tells the seller to enter the code in his Moniker acct transfer page but he does not have a Moniker acct in the first place. The process seems to assume the seller always has a Moniker acct and acts like you are not able to buy domains registered at any other registrar. What insanity is that! Even if by chance seller does in fact have a Moniker acct the instructions and double auth codes are still absurd and bewildering to seller as the auth codes really need to be entered into the buyers acct transfer-in page, not the sellers. It's all BS nonsense.

Complaining to Moniker support as I have done about the double code crap is futile as they seem to not comprehend or understand the issue or pass it off as a non-important isssue depending on who you talk to, let alone plan to ever make changes.

I find the above 2 issues incredibly troubling and absurd even though I still think Moniker is the best firm I have used overall but unless something is done soon about these insane issues I may very well change my mind on that as I do not need the hassle and grief dealing with such utter nonsense.



It has nothing to do with expecting a 'perfect interface.'' Instead, the issues raised by SuccessCick are total and complete stupidity and uneeded nonsense and are an insult to the professional domainers intelligence. If not for those issues the Moniker interface would in fact be almost perfect and the best and most powerful CP.

Praise be, brother.

The theory in marketing goes like this:

"For everyone person writing a complaint, there are 100 others who agree but don't take the time to write, they just go elsewhere."

I have worked for other registrars fixing these problems as a consultant, so I don't like giving "free" suggestions, have some 'nice idea' email and then watch as other more important things take up their time, like "how can we nab our customers' domains easier when they expire?".

I know the costs of my fees and the cost of development, and a perfect system can be developed for under $100,000 (including my fees). If you're a registrar "player" in the domain industry, this is chump change.

There should be one registrar that rises above the "none of them are perfect" mentality, and implement the most mind-boggling perfect domainer management system ever. THEN in this business, if we all work on our favorite registrars requesting this type of feature development, we can say to them "OWN YOUR COMPETITION". Make it happen, pull out of the morass of mediocrity. I would personally eliminate my paycheck if I knew I was offering my customers less-than-perfect features and interface where THEY WERE PAYING MY COMPANY and I was getting honor of having their business.

Who's in it for the long haul? Which registrar? Are they afraid that Google is suddenly going to launch a juggernaut registrar to end all registrars. Sheesssh... even if google does, they won't have it together for two years.

Why don´t you talk straith with Monte or Don about those issues?

I have -- they like the ideas.

I like Monte and his team. The TRAFFIC auction has them all wrapped up and focused on domain sales. That's cool, but remember the registrar and growing with your clients' needs. Tonight, I tried to add funds to my Moniker account, and it asked for that "auth code" again, which I didn't know, I'm already logged in, it was a mess. I think that's a glitch, I've complained about it before and they fixed that real quick. I tried three times, wasted my valuable time, no go. They didn't get the funds added, and I had to stop my transfers in. THIS IS LOSING MONIKER MONEY. It's really something of a "we're with you, we'll be loyal" when websites do this, try and work through the problems, but how long will it take, and when does it start interfering with OUR profits and business? How much does the customer give before they get what they're paying for?

How much do ALL of us put up with our various registrars to use their dumbass 1998 processing systems, their ridiculous upsell on every purchase, their "subtle" attempts at keeping us from transferring our domains to another registrar, and other profiteering trickeries?

Hey, I could be committing business suicide, because I've worked for these registrars and I know EVERYTHING they're up to -- and someone who is an executive at a registrar may think I'm a rabble rouser, the dog that bites the hand that feeds it -- and you know what -- they'd be RIGHT.

I'd rather fight for domainer rights than keep silent when I believe that domainers deserver BETTER. WE make it all happen. WE buy and sell the domains. WE deserve to be considered important, and our needs met. Period.

To save you some time when you click the express checkout and it tells you it added your domains to your cart, simply click the Cart icon in the top right to go straight to your cart and bypass the services. Once it is added you do not have to click continue through the 2-3 screens like Godaddy is infamous for.

10 minute logout is for security. Say you walk away and someone hops on your computer and starts doing stuff, this prevents the account from being used after 10 minutes.

You are speaking about the Moniker Auth code meaning you are transferring names INTO Moniker. My suggestion for this, which I use alot, is send an email to [email protected] with the names and any EPP codes needed with your account number and they will transfer them in as a batch so you do not have to put the AUTH code in for every domain.

Sometimes if I am transferring only a few in I will email them as their system sometimes reads the email of the registrar instead of my email to send the AUTH code. This, I believe, is the registrar hijacking the whois contact email address.

Thanks for the tip, JDK. So sad that Moniker couldn't give it to me when I asked several time to bypass the upsell. I'm the one that implemented the bypass checkbox on Godaddy for the very same reason.

Look, the "security logout" function is outdated if it doesn't have a pref setting so the user can set the time they want their logout to occur. If you're doing a bunch of work on your domains, or adding domains to a bulk buy and researching them as you go, it can take an hour before you gather up the domains you're researching and then press "buy". But if you do it in 10 minute increments at moniker, you're logging in, again and again. It's ridiculous. You need to have a user preference auto logout feature. If I want my system to logout in 60 minutes, then i should be able to set that up.

It's like DS and TRafficZ. I can leave DS open for days, and never have to log in -- TrafficZ, God bless them, logs you out after 20 minutes. I've suggested a preference logout time setting to them too... they agreed, that was six months ago.

The point is, most of our domainer industry friends at our registrars aren't jerks, stupid, or uncaring -- they just take their projects in order of importance to their bottom line. If you aren't pulling your domains from their rosters, then they won't act -- they'll send you "good ideas, we're working on it" crap and hope you'll forget.

But what if one registrar really DOES apply these simple, domainer-friendly features, and gives good customer support and domain prices? They'd be KING. period.

Anybody ever use Afternic's Bazaar? Remember how frustrating it would be to go through the "sell" process, add the domain and try to put it on the "FEATURED DOMAINS" list, but be denied because they had a 30 domain limit? I bugged them about this for over a year. I cornered Roger in Vegas TRAFFIC this year and told him about it. Finally, talking to "I-Get-Stuff-Done-Amber", she got it implemented. Now folks, you can add your domains to Afternic's great Bazaar system and have unlimited FEATURED LISTINGS (for extra BB's, of course). It took a long time, and a lot of effort, but Afternic was concerned about updating their system and making it something special for its customers. THAT'S CLASS. I commend Roger and Amber and the Afternic crew for implementing that one little simple upgrade that makes all the difference in the world to many domainers using their domain Bazaar system.

Just let your concerns be known. Take the time.

This "professional domainer" doesn't think so. Then again, I'm not in your caliber,
I guess.

Point is, each person has his/her own standards. You find, work, and stay with
the one who consistently meets them best.

Good for you if you have found a registrar that's completely met them. But do be
ready to manage and adjust your expectations if you haven't found one but will
stick with 2nd best.

And I'm sure the Moniker people comprehend fully well the issues that's brought
up here. It's just they likely decided to continue with the status quo until a large
considerable majority of their customers say otherwise.

You don't like how they view things, then move to one who does. But good luck
finding one who can completely (or even just 99%) meet what you expect.

Well Dave Zan,

Tell us who you think meets your expectations as a registrar? How many times do you change your nameservers, search up expiration dates, autorenews, unlocks, and do it all within 10 minutes before being checked out?

Moniker does know every issue being spoken here because I've already talked with them about it. Like I said, there are priorities, and sometimes those do not include the comfort and production capabilities for their customers wishing to work in a full-featured environment. A lot of customers just follow along, and figure out how to deal with the shortcomings in the services provided. We learn to -- as you like to live your life --- live with the problems and avoid rocking the boat, cuz the boat could capsize... However, you might need to rock the boat in order to loosen up a sail that's keeping the boat from catching the right wind to help you reach your destination.

Bush/Cheney supporter? I'll bet you are.

 

[Dave Zan]

So you already let them know. My bad, I should've guessed.

Egad, I don't know what made you think I support Bush/Cheney. I don't, but
that's off-topic of this thread, I think.

 

[gingeman]

Having spent some time reading this excellent, well thought out post I must say how strongly I agree with the general points of what is being said:-

1. Moniker is the best registrar.

2. The auto log-out sucks though, big-time.

3. Ditto the authorisation transfer codes, specifically their second code. I would just say though if you are doing a bulk transfer you can just email them a list with epp codes and they will get it done (by far the easiest method). I understand there has to be a compromise between speed and security, and I do value the security issue very highly, so this is not a massive issue for me.

As far as the overall picture goes, I would recommend Moniker as the best registrar to anyone in this industry with more than a handful of domains.

 

[David G]

Having spent some time reading this excellent, well thought out post I must say how strongly I agree with the general points of what is being said:-

1. Moniker is the best registrar.

2. The auto log-out sucks though, big-time.

3. Ditto the authorisation transfer codes, specifically their second code. I would just say though if you are doing a bulk transfer you can just email them a list with epp codes and they will get it done (by far the easiest method). I understand there has to be a compromise between speed and security, and I do value the security issue very highly, so this is not a massive issue for me.

As far as the overall picture goes, I would recommend Moniker as the best registrar to anyone in this industry with more than a handful of domains.

I fully agree that Moniker, Monte's and his team are the best by far. That is why I have thousands of domains there. They beat GoDaddy going away, really little comparison.

Have always praised Moniker in many past threads. Except for the 2 or 3 issues we are discussing they are #1. It's just that I find these couple issues super annoying and frustrating which is why I made the 'professional domainer' comment which disturbed Dave Zan, and understand why he was bothered by it.

The fact is even with the auth code and dreaded auto-logouts they are still the best place for professional domainers so I think my comment was taken a bit out of context.

On a side note, I was up half the night making all my NS changes and category work and got around the logouts by working in 5 or 10 minute blocks of time so at least for now that job is almost complete. Just took a lot longer than needed and was quite annoying but mission mostly accomplished.

As far as transfers-in go, the support email method works very well and the support is excellent so I would recommend that be used rather than the automated transfers to avoid the double auth code issues.

I agree with Dave Zan that I did over-react a bit in this thread. It's just that I was very frustrated with it at the time, even though Moniker remains #1.

 

[SuccessClick]

Good news to report. Albert at Moniker has updated me on their concern about the auto logout problem and are going to set it to one hour now. They really seem to have jumped on this quickly, thanks to all your comments. Looks like some other good things are coming from them soon, too. Stay tuned. This is the sign of a registrar that cares. Go Moniker!