Everyone
Please let me address your concerns but first thanks to jdk for the shout out!
More than just an ICANN accredited registrar, Moniker IS the most secure and client service driven registrar in the industry! If anyone is running into issues where their help tickets aren't being answered in a timely fashion, I ask that you email me the help ticket # for follow up! The normal turn around time for a help ticket to be answered is 24 hours. If this is not happening, I need/want to know!
jdk - regarding your comment about support slacking due to the auctions....I'm sorry however I have to disagree. Moniker IS committed to providing their clients with unsurpassed service! I apologize to anyone/everyone that have felt slighted and ask that if you need me to follow up with support/track down resolution for your help tickets to contact me directly. I'd be happy to follow up for you!
Thanks!!!