moniker Moniker Suck - No Reply to Support Tickets for Over 2 Weeks

lotsofcoffee · Jul 2, 2008

Service from Moniker is getting absolutely ridiculous. I'm used to waiting for support, but now I haven't answers for almost 3 weeks!

I sent them a request for support June 15, 2008 (ticket #5426-5673986).

I chased it up on June 17, then again June 19, then again June 21, then again June 22, then again June 30.

I then opened up another support ticket (ticket #5426-5948039) on June 30 - that hasn't been answered yet either.

I simply can't understand why a company cannot answer a support ticket in this amount of time. To say that their service is absolutely poor would be too kind to them.

Theo · Jul 2, 2008

Did you try calling them on the phone? That's when I see results.

lotsofcoffee · Jul 2, 2008

Thanks Theo!

kml · Jul 6, 2008

I can't even open a support ticket because that requires being able to login. My problem is I can't login.

DumbDomainer · Jul 6, 2008

I always get very fast customer support from them.
And when you call them their service is 1st class.

NameFetish · Aug 10, 2008

I had great support years ago with Chipmunk (Matt) now I have a ticket thats gone unanswered for a month regarding a $85 refund/credit. Funny too since I participated in there live auctions before.

slimpickins · Aug 10, 2008

oddly enough, I JUST had an online ticket answered within a half hour.... after calling and getting nothing but answering service loops several times..... so no complaints here, my problem got taken on and solved quick! i hope yours has a happy ending soon too! sp

NameFetish · Aug 21, 2008

Still no answer or reply from Moniker

kml · Aug 21, 2008

kml said:
I can't even open a support ticket because that requires being able to login. My problem is I can't login.

My account was new and even though I had sent back the confirmation eamil they either did not receive it or process it. Because of this the account was automatically disabled after a few days.

Of course I couldn't login to create a ticket..... but after getting a hold of them on the phone They were able to reset the account.

I am very happy with Moniker and have not had any other problems since that initial hiccup.