but persistent is the best tact to take.
And that's really your only reliable ally in domain name-legal issues like this.
Unfortunately you made the all-too-common error of registering your domain
name through a reseller for a registrar. Legal fine prints between the registrar
and the reseller "force" the former to refer end-users to the latter first for any
possible resolution.
Depending on what dnbuy will tell them, enom might or might not even do a
thing about it. And that's the time to seek legal advice if you're RAW (Ready,
Able and Willing) to possibly get the domain name back.
Good luck. You're gonna need it, lots of it.
(On the side, I wonder if there's more to this. But...oh well...)