Petition AGAINST EURODNS : who does want moneyback, request it here !

[Hitch]

I wonder why you have to make irrelevant posts that dont respond to the concerns of your customers.

and also what a "tread" is when it is at home

 

[FreddyS]

Because I thought I should now waste also time from other people and not only mine.

BTW: we started sending a newsletter on this issue 30 minutes ago.

Freddy

 

[Hitch]

Well i dont want to spend time on this either but it would be nice to get ones money back rather than have it tied up for months

I look forward to seeing the newsletter.

 

[FreddyS]

Well i dont want to spend time on this either but it would be nice to get ones money back rather than have it tied up for months

I look forward to seeing the newsletter.

you (all customers that applied for .eu) got already yesterday an email with the successfully registered domains with the comment that the taken names where credited.

Freddy

 

[italiandragon]

yep it`s true but I applied to EuroDns because I wanted THAT name that now is gone so I don`t need another name but I`m forced to use the credit or I will lose the money or is there any way I can get a refund, where refund is not credit but refund in the real word ?

Note: just because I registered here just one month ago that does not mean I am using Registrars from just one month.

Thanks

but I have to admite that the title of this thread and my first message are not nice...I apologize again but I was really angry and nervous that day.
Sorry.

 

[Hitch]

The email which said at the bottom

"We would like to remind you that the .eu land rush starts on Friday the 7th April at 11 o'clock central European time. Registration of the .eu TLD is unrestricted for all citizen of the European Union."

Looks like i got that one.

If one is going to have to wait 120 days for "money" to be refunded rather than "credit" at what point can i send the letter and to what address as i do not need any domains as I have more than enough of them as it is, and i only wanted those .eu's.

So as your company had got me .es domains in the past I put my trust in you to get the .Eu's.

 

[zehrila]

My sympathy for all fellow members who could not get their domains with eurodns. I hope we all are mature enough and can read. By applying domains with eurodns you agreed with their terms and conditions which included that money would be credited in your eurodns account and not you "that is what i assume so far" if that is true you have no legal grounds to claim your money from them if not then simple bring them to court.as far as iam concerned Iam happy i did not apply any domain with eurodns becuase of their policies i did not like the idea about holding money of their customers in eurodns account and not refunding them.Now i am happy i have only paid for the domains which i really managed to register.It would be a kind act on behalf of eurodns if they refund your money but i believe they are not bound to.

 

[FreddyS]

hi Hitch & italiandragon,
in one of those mails I offered also to switch customers to invoice mode and I offered this too in this forum. I can not post everything I want here, it is already a kind of selfpromotion giving support.

Freddy

My sympathy for all fellow members who could not get their domains with eurodns. I hope we all are mature enough and can read. By applying domains with eurodns you agreed with their terms and conditions which included that money would be credited in your eurodns account and not you "that is what i assume so far" if that is true you have no legal grounds to claim your money from them if not then simple bring them to court.as far as iam concerned Iam happy i did not apply any domain with eurodns becuase of their policies i did not like the idea about holding money of their customers in eurodns account and not refunding them.Now i am happy i have only paid for the domains which i really managed to register.It would be a kind act on behalf of eurodns if they refund your money but i believe they are not bound to.

Whats with the Registrars that ask money to enter the queue (and you do not get it back if you do not get the name) or auction the name you got? I think we do it in a fair way, Our customers get back the money minus a handling fee.

zehrila, this are the Terms of reimbursement at EuroDNS.

If the Customer does not obtain the desired Domain Name, EuroDNS shall credit the Customer’s EuroDNS credit account accordingly.

Following this reimbursement, the Customer shall be entitled to request lump sum cash payment of the amount of the Domain Name for which payment has been effected.

In such a case EuroDNS shall reimburse the funds using the method of payment the Customer used when the Customer originally placed the order for the Domain Name. In other words, the reimbursement shall be realised either by crediting the Customer’s credit/debit card or via a funds transfer to the Customer’s bank account.

In both cases, EuroDNS shall retain five percent of the total amount, subject to a minimum of €10 (ten euros).

Transfers to banks within the European Union shall be realised on a “shared charges” basis. Transfers to banks outside the European Union shall be realised on a “fees charged to beneficiary” basis.

For reasons of security, reimbursements shall be realised 120 days following payment of the relevant invoice.

All Customer invoices must be settled before any reimbursement can be realised.

EuroDNS charges

The principal EuroDNS charges shall be included in the Domain Name sale price.
However, EuroDNS reserves the right to bill Customers for handling fees if additional work meriting such charge is incurred by EuroDNS. This can occur for example if the Customer fails to respond to EuroDNS emails, if unpaid invoices must be searched and so on.

The Customer shall be charged for such services at a rate of €75 per hour, in accordance with the amount of work involved.

 

[italiandragon]

so for example if someone applied only for one name with EuroDns then if he/she prefers money back from the 18 Euros 10 goes to EuroDns and 8 to the customer who did not get the name.

Good business..... about 50 % for nothing.

(Oh wait I forgot the VAT......so from 18+3.6=21.6 euros)

I should run a registrar too.

I offer registrations in a landrush.
I get the money for pre-registrations.
If I`m fast, my customers are happy and get their names.
If I`m slow, my customers, do not get the names, are unhappy and do not get full refund so rather then lose money they will prefer to order other useless names so I will still get the money.
It`s quite simple....a good business, especially with Landrush.....now another is coming, I`m going to be a Registrar this time then, it`s too good to miss it.

( the post is ironic for people who have good sense of humour , I lost mine last Friday )

 

[zehrila]

Well Freddy i tried to be fair and positive as a outsider.As i said earlier your customers are bound to obey the regulations they should have must have read agreement prior applying but if they did not so its their fault but if you are offering cash refunds too then why customers are angry for?.
Now about those registrars who charged to be in queue i would say that is their other dirty trick to pull out money out of customers pockets what a shame such a famous registrars had been doing this and every body knows who they are, I made up my account on enom too and when i found they charge money to come in queue i backed off and iam very happy for my right decisions.
Now a little piece of advice from a little man to big eurodns which is also a request of majority of your customers and which i believe would increase number of your customers.

First of all lets have a deeper look in the agreement

EuroDNS shall retain five percent of the total amount, subject to a minimum of €10 (ten euros).

Why not make it more realistic and minimal.It can be argued in detail.

For reasons of security, reimbursements shall be realised 120 days following payment of the relevant invoice.

Ok this is one big joke and you seriously consider to amend it 120 days is just unrealistic i have recieved back my refund from two of registrars and rest have promised to refund with in end of this week."120 days are you trying to earn interest on customers money in your bank account?"

The Customer shall be charged for such services at a rate of €75 per hour, in accordance with the amount of work involved.

This is also an unfair mean of making money out of already p****d customers.

You might find it harsh but that is the way it is and trust me you will end up earning some more customers like me end of the day if you do edit your TOS.
Peace

 

[jdk]

Why not read as Freddy stated the funds have been refunded yesterday and not in 120 days

 

[Hitch]

Unless I have missed a post

jdk i think you will find that we have been given a "credit" note in effect and not refunded the money I.e. back to the credit card which is what the topic is about.

so that will be in 120 days time for the money even though every one else can do it in a week tops and without such huge charges.

Still would be nice to no where to send a request for
"lump sum cash payment of the amount of the Domain Name for which payment has been effected."
email or post and when can it be done

 

[missedcall]

I had the same problems with some ungly .in Registrants BUT in that case they were advertising that refund (money NOT credit account) will follow within the next few weeks....which were few months after all.
I was complaining then cause I didn't get what their TERMS saying.

Eurodns TERMS are not the best on the market on this issue.. TRUE
and yes they will make good interest earnings ...
SO what ? You have agree with this Terms - why you are now complaining ?


Those terms was clearly written due to the preregistration.
I checked this before applying with eurodns but since there were other extensions provided there I knew that any credit I had would be used to get other domains I wanted, so the policy of eurodns wasn't a problem in my case.

Now if you have failed to read the clear written credit TERMS to check if they were feed your needs that's not a problem of the registrant. Now if eurodns will make their TERMS little more timaframe realistic that's another story BUT you got what you have payed for.

 

[FreddyS]

I try shortly to explain, because my wife is already waiting with the dinner.

first, I would not call it dirty trick. because each registrar decide him self how he want to run the business, some accept Paypal some not. Some keep touch with customers in the first line like in forums some not. And it is not a dirty trick charging more or less. And EuroDNS is not big, we are the little guys in front of some big big boys like godaddy.

the 120 days are really realistic, remember the .es landrush and the .eu sunrise. the multiple applications in the .es that where accepted by the registry! We could solve this issue only 3 month later for some of the names. The customer could not chancel the order with us, because we could not chancel the order with the registry. And if you see that you applied in 25th line in the sunrise should we give you back the money right now? We cant because what happens if all applications before are rejected and our customer is the real owner of the trademark. we registered 90,000 .eu domains it is not possible to keep individual track on all applications and see if the money can be refunded earlier to the CC. We refund on request and then each customer must be checked individually. if you say you have your money back 1 second later at another registrar, then we are talking about .coms or not? Because in europe it is absolutely not possible, it some countries the registration take a couple of weeks, in some countries documents need to be signed.

I agree that perhaps our system should become a bit more flexible in way of the refunds. But there are so many hints ...

I will bring this issue in the next finance meeting on the table. Perhaps there is something we can improve.

have a nice evening.

Freddy

Well Freddy i tried to be fair and positive as a outsider.As i said earlier your customers are bound to obey the regulations they should have must have read agreement prior applying but if they did not so its their fault but if you are offering cash refunds too then why customers are angry for?.
Now about those registrars who charged to be in queue i would say that is their other dirty trick to pull out money out of customers pockets what a shame such a famous registrars had been doing this and every body knows who they are, I made up my account on enom too and when i found they charge money to come in queue i backed off and iam very happy for my right decisions.
Now a little piece of advice from a little man to big eurodns which is also a request of majority of your customers and which i believe would increase number of your customers.

First of all lets have a deeper look in the agreement
Why not make it more realistic and minimal.It can be argued in detail.


Ok this is one big joke and you seriously consider to amend it 120 days is just unrealistic i have recieved back my refund from two of registrars and rest have promised to refund with in end of this week."120 days are you trying to earn interest on customers money in your bank account?"


This is also an unfair mean of making money out of already p****d customers.

You might find it harsh but that is the way it is and trust me you will end up earning some more customers like me end of the day if you do edit your TOS.
Peace

 

[italiandragon]

I applied for another few names with other registrars.

From GoDaddy I did not even get a message, they were in deep techinical problems and Bob Parsons seems to be quite angry for many reasons.

Instead from another company in Norway, I sent them a PayPal payment the 6th of April and I got the refund today on PayPal with not even 1 cent charged since I did not get the name.

to me really it`s not a problem wait 4 months but rather I find unfair that you keep something for an order that you did not success.
I did not read the EuroDns TOS and policy, my faulth.

I agree that every Registrar uses his way to do business and I`m here judging EuroDns`s way to handle such things so that I can decide if, in the future , I still will be an EuroDns customer or not.

Regards

 

[Brujah]

I think this reeks, and it was a dirty trick.

This wasn't a pre-registration queue, it was open for everyone to register. EuroDNS would keep saying the domains were AVAILABLE thus enticing more and more registrations. Possibly multiples of registrations for the same names they knew were not available anymore. Their own DAS would reveal these names to be no longer available but would still show as Available on the site. It's possible they didn't even try too hard to grab any names and continued accepting everyones money. I picture Freddy laughing all the way to the bank.

 

[Chelsea]

Whinge, whinge, whinge...


That is all I hear (read). Never seen such nasty comments before and I am not happy with the tone here.
Could it be that some people are just pi... off because the did not get what they want?
Well, there was NEVER a guarantee to get all names one wanted, unless you had a legal ground for it.

I have registered manually through EuroDNS and had no probs whatsoever. Names showed up according to their status, in fact, the one registrar I trusted most when checking status was EuroDNS, as they showed names registered that were still available by other well known registrars.

Freddy has always tried his best for domainers and offered help & explanations when needed.

Maybe some people should just calm down a bit.

 

[teamwork]

come on guys. Don't throw stones to the one of the few registrars who respond to posts in forums.

It's completely unfair. As of Freddy I remember he was one of the few who said that there will be a refund minus some banking transaction fees. A long time ago. I will propose instead that stop blaming this and that and that and start working on the current situation.

What I see is that 1.429 m names have been registered so far and growing at a rate of at least 1k-2k per hour. Stop looking back and work for the next thing.

kindest regards
John

 

[FreddyS]

I think this reeks, and it was a dirty trick.

This wasn't a pre-registration queue, it was open for everyone to register. EuroDNS would keep saying the domains were AVAILABLE thus enticing more and more registrations. Possibly multiples of registrations for the same names they knew were not available anymore. Their own DAS would reveal these names to be no longer available but would still show as Available on the site. It's possible they didn't even try too hard to grab any names and continued accepting everyones money. I picture Freddy laughing all the way to the bank.

Brujah,
I am happy to see how good you know our system and technics?!?!?!?!
EuroDNS has 90,000 plus (dk the exact number) .eu´s registered please compare this with the stats of EurID and the number of accredited registrars, I think this was not such a bad job. During the landrush it was not possible to get an answer for free or taken domain names from EurID, for no registrar! Domains where not sold double in the EuroDNS queues!

Thats my last post in this tread. :lock1:

Freddy

 

[italiandragon]

Freddy, I did not mean to be rude and I said I`m sorry if my opening message was not the nicest but I was really furious.

If EuroDns would like to show to valued customers that they did not make anu $ on domains not registered, this would be just nice and fair.

Otherwise, I think some people would always think of the possibility that it was just to trap customers in new orders. Basically EuroDns could not even have forwarded my applications, who does know, how do you prove it? All I see is that some registrars issues 100 % cash refund on PayPal or credit card accounts if the names were not registered.
EuroDns does not do the same. Full CREDIT or partial refund. It`s not the same.
These are the moment where any company can get more trust or lose it totally from old and new customers.

Now, calm and after days I say: if I don`t get a full refund I won`t use EuroDns services anymore. That`s it, the honest truth.

Regards