For Sale Problem with domain retriever

[puxa2]

...

 

[A D]

I have contacted Luc and he will rectify it asap.

-=DCG=-

 

[puxa2]

...

 

[aptimass]

I was having the same trouble since about 12pm CST yesterday. I am new to Domain Retriever and was pretty frustrated. Thankfully this sounds like a good place to come with problems.

 

[aptimass]

Is there an eta on this fix? It has been down for almost 30 hours now.

 

[puxa2]

...

 

[ClickEarn]

I cant get ANY response from 6 emails in 2 days regarding Domain Retriever!

If this is not resolved by tomorrow i will assume they have
no intention of fixing this and I will initiate a BACK CHARGE
with my crdit card company to get my $$$ back

Hey... he says there is a "Lifetime guarantee" on this software

 

[Fearless]

Originally posted by medaniels


Hey... he says there is a "Lifetime guarantee" on this software

Or until he sells the site, which ever comes first. :-D

 

[aptimass]

He did indeed sell the site, and I have been wondering the same thing. The good thing is that they were using a real credit card processor there and not paypal, so there will be some recourse if things go sour. I think credit card companies have a tendency to come down on the side of the consumers.

I would hate to think that the current owners are expecting that the charge-backs would go to the previous owner without them being able to recover the money from the new owners. I guess it is a good thing that droplists is not on a recurring payment (glad I only spent $25). The bad thing is that the DR software requires the support of their computers for the software to work. That is an awful expensive support network needed to support the existing customer base.

If there were so much as a response from anyone in the current or previous support positions to this forum it would go a long way to lend some confidence to the future of these products. My suspicion is that unless there was a substantial discount in the deal that was made to support the existing clientele, the new owners realized that there is no financial incentive for them to support the old customers, only acquiring and supporting new ones. The longer we go without a response the more I am convincing myself of this.

If there is anyone out there that can tell us the problems and the plans to rectify them you may keep me from initiating charge backs.

 

[ClickEarn]

I am issuing a back charge NOW. My credit card company
said that I would be refunded based on what I told them

I had to download a few forms, fill them out and I will
be mailing them tomorrow

A refund of $199.00

Thats what these guys get for screwing existing customers!

 

[puxa2]

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[aptimass]

That's all I am looking for is some acknowledgement from anyone that is responsible. A simple "we are working on it" would suffice.

 

[Mr Webname]

Originally posted by aptimass
That's all I am looking for is some acknowledgement from anyone that is responsible. A simple "we are working on it" would suffice.

Previously from the owner of the site

I have contacted Luc and he will rectify it asap.

-=DCG=-

 

[A D]

Hi,

The domain retriever/cheapsnaps issues have been forwarded to luke and I am awaiting his response as he has been fixing those. Due to unforseen circumstances he is away.

Luc has always had great service and this will continue.

I am sure he will rectify the situation fast.

-=DCG=-

 

[aptimass]

Thanks for the update!

 

[ClickEarn]

You are sure Luc will rectify this fast ???

Domain-Retriever has been down for 4 days now
I have not gotten a SINGLE response from 8 emails in 3 days

A few weeks ago Luc sent out an email stating there would be
"No new sign ups" for Domain Retriever now it does not work at all

Sounds like he knew this was going to happen and has now "Missing"

 

[A D]

No, Luc is too honest for that.

-=DCG=-

 

[ClickEarn]

Hey... I just posted nothing but facts

 

[Chosen]

medaniels

Could you post the e-mail you got from Luc here?
I havent got any e-mail at all.

 

[aptimass]

I really don't know the inner workings of this group of websites, but I do try to run an online business myself. Communication is key to keeping people happy. There seems to be something going on and noone wants to commit to when this problem will be solved.

Is there an ETA on this fix? Does anyone know how long Luc is going to be away? We are all human, and I am sure we all understand that things come up, but there should be no reason to be so secretive about it. Someone should let us know when we can expect a fix.

I can't figure out the quote thing, but Mr. Webguy: Do you mean that you were in personal contact with Luc and he told you that he would rectify it asap? Or were you merely pointing out that we had been given an answer that should be good enough?

I don't think that it does anyone any good to get angry in public, but I do think that there is some responsibility on the company's part to keep their customers informed. If things are not working, the least you could do is turn off the mechanisms that allow people to pay for something if it isn't going to work. Maybe post a message on the landing page of the websites that aren't working.