- Joined
- May 5, 2006
- Messages
- 398
- Reaction score
- 0
NameDriver said:Hi Irongloves,
It's working for me in the US, it certainly seems to be coming online now.
As I have stated. This is something that was far out of our control. Despite the name being on auto-renew for the last 12 months and checking that it would be auto-renewed last month, the registrar simply did not auto-renew the domain. There was simply nohing we could do about this. Once we found out, we immediately informed the registrar, but once they had changed it, it took several hours for the DNS to propagate around the world. This was a matter of sitting and waiting, there was no way of speeding this process up, believe me, we tried.
Will it happen again? No. We are changing registrar as of today to a highly-respected provider.
You will be compensated, not only that, you will earn more than you would have earned because we will pay a bonus on top of the compensation. I hope this shows our dedication to making up for what, at the end of the day, was something we could only sit and watch in dismay as it unfolded out of our control.
Ed
Thanks Ed! ~ I'm impressed by the fact that you guys actually care about these things. I know certain companies out there wouldn't even acknowledge something like that.