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Domain Discussion
Domain Name Legal Issues
Registrar refusing transfer and suspented my account
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<blockquote data-quote="mp1981" data-source="post: 2307803" data-attributes="member: 322973301"><p>Hi guys,</p><p></p><p>I bought a domain name with registryweb.com 16 years ago.</p><p>registryweb.com became all of these websites (at the same time) csl-registrar.com, system-notices.com and onlineassetbrokers.com (I am getting emails to renew and access the domain details from all 3 of these websites).</p><p></p><p>I wanted to transfer the domain out of this registrar this month and logged into each of the above websites and could not find a way to get my auth code.</p><p></p><p>I then contacted joker.com and they said that this is a reseller and I have to deal with them directly. Joker.com provided the email address <a href="mailto:info@domain-support-team.com">info@domain-support-team.com</a> for me to reach out to them (another website to add to the 3 above).</p><p></p><p>I contacted them, they simply emailed me my username and password to log into one of the above websites.</p><p></p><p>I finally found a page to "Cancel services" under their management panel, and the domain cancellation costs $59 US.</p><p></p><p>I found the following link on ICANN's website <a href="https://www.icann.org/resources/pages/name-holder-faqs-2017-10-10-en#:~:text=An%20Auth%2DCode%20(also%20called,registrant%20or%20registered%20name%20holder)" target="_blank">https://www.icann.org/resources/pages/name-holder-faqs-2017-10-10-en#:~:text=An Auth-Code (also called,registrant or registered name holder)</a>. </p><p></p><p>It clearly states the following:</p><p></p><p></p><p></p><p>I wrote an email to <a href="mailto:info@domain-support-team.com">info@domain-support-team.com</a> with the above details and I indicated that I ask them to provide me with auth codes for my domain name or I will be forced to submit a transfer complaint form to ICANN (<a href="https://forms.icann.org/en/resources/compliance/complaints/transfer/form" target="_blank">https://forms.icann.org/en/resources/compliance/complaints/transfer/form</a>). <strong>Please note this was my 3rd attempt to get my auth code as I had tried reaching out to them already through their contact form two times.</strong></p><p></p><p>This was my email:</p><p></p><p></p><p></p><p>They replied with the following:</p><p></p><p></p><p></p><p>They have now deleted my account, I am unable to login, and now I see that my domain has been pushed to On-hold (redemption Period) for deletion even though it expires in September 2020.</p><p></p><p>Can anyone help me with this please?</p></blockquote><p></p>
[QUOTE="mp1981, post: 2307803, member: 322973301"] Hi guys, I bought a domain name with registryweb.com 16 years ago. registryweb.com became all of these websites (at the same time) csl-registrar.com, system-notices.com and onlineassetbrokers.com (I am getting emails to renew and access the domain details from all 3 of these websites). I wanted to transfer the domain out of this registrar this month and logged into each of the above websites and could not find a way to get my auth code. I then contacted joker.com and they said that this is a reseller and I have to deal with them directly. Joker.com provided the email address [EMAIL]info@domain-support-team.com[/EMAIL] for me to reach out to them (another website to add to the 3 above). I contacted them, they simply emailed me my username and password to log into one of the above websites. I finally found a page to "Cancel services" under their management panel, and the domain cancellation costs $59 US. I found the following link on ICANN's website [URL]https://www.icann.org/resources/pages/name-holder-faqs-2017-10-10-en#:~:text=An%20Auth%2DCode%20(also%20called,registrant%20or%20registered%20name%20holder)[/URL]. It clearly states the following: [SIZE=5][B][/B][/SIZE] I wrote an email to [email]info@domain-support-team.com[/email] with the above details and I indicated that I ask them to provide me with auth codes for my domain name or I will be forced to submit a transfer complaint form to ICANN ([URL]https://forms.icann.org/en/resources/compliance/complaints/transfer/form[/URL]). [B]Please note this was my 3rd attempt to get my auth code as I had tried reaching out to them already through their contact form two times.[/B] This was my email: They replied with the following: They have now deleted my account, I am unable to login, and now I see that my domain has been pushed to On-hold (redemption Period) for deletion even though it expires in September 2020. Can anyone help me with this please? [/QUOTE]
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Registrar refusing transfer and suspented my account
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