Hi Folks,
It's 11:15 am here and so far nothing from Godaddy's Undo Group. Hopefully this is very straightforward and they do say their hours are from 8-4 west coast time. This really bites because we have so much content on REX for many of our other sites. The host and all our data still is intact, but without the domain attached to the host it all becomes unacessable.
I've provided GD with everything they asked for so I am again hopful that this will be a quick resolve. In the meantime I am checking out the various levels of protection beyond registration to provide more security and preventative measures from this in the future.
Though I still do not understand HOW this happened in the first place, what I want to know for sure is how to keep it from happening in the future. There does not seem to be any sort of tracking kept when domains change accounts, which does surprise me. I assumed that IP numbers would be kept in the account and logs.
From what I understand GD seems to provide the same protection as several of the other top registrars, is anyone here more familiar with the use of the services?
Ok, its 11:50 and I just emailed GD and already heard back from them. REX.COM is now back in my new GD account, Thank God! (and Horray for Godaddy!!) I had to change my nameservers and a couple of other things to get it to point back to its original host, but hopefully once propulgation resolves it will all be back to normal.
Now, on to figuring out how to keep this craziness from EVER happening again!