- Joined
- Nov 3, 2008
- Messages
- 125
- Reaction score
- 6
Hi,
I have an issue with the snapnames since 21th of August.
Won a domain name on the 21th of August.
On the 24th of August I received
"Congratulations! You have successfully acquired the domain name xxxxxxxx.com."
Managing registrar is myPortalExpress ( register.com ).
Spent on skype while talking with support (Melissa and Andy) more than two hours.
Created several tickets at web support.
But still nothing. No domain , no activating link nothing.
Web support is totally crazy. They closed my ticket saying - I need to follow some instructions they emailed me. But email I received is notification that my registrar is myPortalExpress only. And nothing more.
Spoke with Melissa and Andy they promised me to take care about me but it looks they say anything you'd want to hear just to get rid of you.
I asked support to escalate my ticket and issue to their supervisor but they told me I don't need it because they will help. But nothing. Right now I'm trying to reach them by the phone and it took 22 minutes already. 22 minutes I'm listening for their music.
They took my money, took more that two hours of my life and gave me nothing.
Is there anybody here who can help me ?
I have an issue with the snapnames since 21th of August.
Won a domain name on the 21th of August.
On the 24th of August I received
"Congratulations! You have successfully acquired the domain name xxxxxxxx.com."
Managing registrar is myPortalExpress ( register.com ).
Spent on skype while talking with support (Melissa and Andy) more than two hours.
Created several tickets at web support.
But still nothing. No domain , no activating link nothing.
Web support is totally crazy. They closed my ticket saying - I need to follow some instructions they emailed me. But email I received is notification that my registrar is myPortalExpress only. And nothing more.
Spoke with Melissa and Andy they promised me to take care about me but it looks they say anything you'd want to hear just to get rid of you.
I asked support to escalate my ticket and issue to their supervisor but they told me I don't need it because they will help. But nothing. Right now I'm trying to reach them by the phone and it took 22 minutes already. 22 minutes I'm listening for their music.
They took my money, took more that two hours of my life and gave me nothing.
Is there anybody here who can help me ?
