Hi,
As Godaddy customer for 5 years with 15000 domains, I have never thought
one day I have to ask help about accound locking. But now I have to, because
I was emailed by your persident office to force me leave godaddy and
transfer my domains out.
The reason of this was I bulkly registered about 15000 .info domains
recently, I was trying to avoid TM domains and emailed my executive Russ about how to avoid them. After registration, I deleted some known TR domains myself but some domains may have TR issues still left in the account because I don't know the TM. Then one day I found I was billed 12 times without notice by your privacy department. I contacted my account executive Russ for help but refund request got denied. Then I said some abusive words to your privacy department. I apologize for the abusive words again. I also emailed to [email protected] asking to change my account executive.
But this conflict with your privacy department should not lead to
force me transfer all domains out and lock my account. Transfering all
them needs more than 100K USD immediately. I have never violated any
of your terms in the last 5 years. And I have cancelled all the
privacy services for the 15000 .info domains. There should never be
any conflict with your privacy dept any more.
I wish godaddy president office to consider and investigate my case again. I believe except saying 'fxxk' words to your privacy services, I had no any other offensive nor violations.
Regards,
Lee
---------- Post added at 02:41 PM ---------- Previous post was at 02:38 PM ----------
--------------------
my email to president office:
1, I apologize for the abusive words.
2, I was satisfied with your domain registration services but not
satisfied with your privacy registration department.
3, I firstly contacted Russ before I register domains how to avoid
trademark domains
4, when I was charged $20, I should receive a notice before or after
that charge. It is this without-notice-charge made me angry. You are a
big company and I have been your customer for many years, why I was
charged without any notice? Why they charge me rotately on my
creditcards, paypal to avoid being found out the charges?
4, when I registered domains, I deleted the TR domains myself
immediately after I find them
5, I have contacted Russ and your privacy department without any
abusive words in the beginning, but they didn't work out that with me.
6, I have contacted Russ how to easily cancel the privacy services but
he sent me tens of accounts that not easily to cancel 15000 domains.
7, I have transfered the 15000 domains out to avoid troubles to both
godaddy and me.
8, I was surprised you didn't investigate this matter enough and you
told me to cease using godaddy service.
9, It was your privacy department's fault firstly for the
without-notice-charge, why you drive your customer out and insist and
threaten to must do that?
10, Isn't anyway you improve your service by simply sending out a
notice email why you charge your customers? I saw that when I register
domains or renew domains, I always got one email notice, why the $20
charges never give out any notice?
Regards,
---------- Post added at 02:42 PM ---------- Previous post was at 02:41 PM ----------
Hi,
It is my surprise my unsatisfation of your privacy department can
cause you close my account. I have already canceled all the privacy
services and transfered all the 15000 .info domains. I believe you
didn't get the complete information.
I had tens of thousand domains at godaddy. Because there are many
whois spam emails, I often choose to keep my contact private. My
domains are registered in bulk. Sometimes, I know there is TM in the
domain, I delete the TM domains immediately after registration when I
find out them. Sometimes, I do not know it is a TM. when I receive any
email complaining TM infringement, I delete the domains immediately.
If things simply run this way, it is fine.
But one day, I checked my order history at godaddy, suddenly found
there are many $20 orders.
323177900 4/25/2011 $20.00
321772356 4/20/2011 $84.37
321748642 4/19/2011 $21.51
321707228 4/19/2011 $20.00
321501121 4/19/2011 $743.99
321480074 4/18/2011 $20.00
321479783 4/18/2011 $20.00
321468223 4/18/2011 $20.00
320277974 4/14/2011 $20.00
320276624 4/14/2011 $43.02
320255016 4/13/2011 $20.00
319997901 4/12/2011 $20.00
319724985 4/11/2011 $20.00
319711327 4/11/2011 $20.00
These orders made me confused and angry. I never ordered them. The
most serious is I never got any notification when I was charged. They
are all charged steathly. I left 2 credit cards and my paypal at
godaddy. The stealthy charging is they charge my credit cards, paypal
rotately. Do they want me to not find the charges?
In general, online business should always send a notice to customers
when there is a order or invoice generated. Only those
illegal/stealthy companies charge customers stealthly without any pre
or post notice. Godaddy is a famous company in the industry, How can
godaddy charge me in this stealthy way?
when I find TM myself or when there is a TM complainant, godaddy
forward me one email, I delete the domain and godaddy start to earn
money from the domain parking traffic. How can they still charge me
$20 for that domain? I am not sure whether godaddy is the domain owner
or not after I delete the domain, but after deletion, godaddy is
controling the domain and earning money from the domain. However, they
still charged me.
In the before, godaddy domain privacy services could be canceled by
just one click in domain management panel. But now, they generated
tens of privacy accounts for me. They told me if you do not want to be
charged the $20, you should go to cancel the privacy service youself,
customer support/executive can not help. In each account, I can only
cancel one page domains at one time, I have tens of thousands domains,
I must do the cancel operations tens of times in one privacy account.
tens of privacy accounts cost how much toublesome work to me? I have
only one account at godaddy, why they must generate tens of privacy
accounts for me?
I have been contacting them many times in recent days. I want to let
godaddy President or senior officials see this to know what happened
to customers.
Regards,
Li
---------- Post added at 02:47 PM ---------- Previous post was at 02:42 PM ----------
email from godaddy president office saying to lock my account after I complained:
-----------------------
Dear Mr. Li,
We are contacting you regarding your account with GoDaddy.com and more
specifically your interactions with our customer support staff. It has
come to our attention that you have repeatedly used abusive language
when corresponding with our support teams and are clearly dissatisfied
with our services. Additionally, we have received an excessive number of
trademark complaints stemming from your domain registrations which has
resulted in an excessive and time-consuming workload.
Considering these factors, we believe that it would be in the best
interest of both you and Go Daddy for you to obtain your services from
another registrar/provider. As you know, there are a number of companies
that provide web-related services, and we are confident that you will
find one that meets your needs. Therefore, we insist that you
discontinue utilizing all Go Daddy and/or Wild West Domains' services
within the next 30 days. You will need to transfer your domains to a new
Registrar and obtain a new provider for any hosting and other services
which currently exist in your accounts within this 30-day period. Your
accounts will be locked on June 11, 2011. After that date, you will need
contact our office to complete the transfer of any remaining domain
names in your account(s). Furthermore, as of this email our Executive
Accounts department will no longer be servicing your account.
It is your responsibility to timely transfer the domain names to another
registrar. Please log into your Go Daddy accounts and unlock your
domains in the Domain Control Center prior to attempting transfer, as
locked domains may not be transferred. Should any of your domain names
be utilizing privacy services from Domains by Proxy, the privacy
services will also need to be canceled prior to transfer. Additionally,
you will need access to the Administrative email address listed on the
domain contacts, as this is the address where the transfer codes are
sent. Any other contacts should only be updated after the domain is in
your account at your new Registrar. We strongly urge you to save copies
of all emails in any of the email boxes tied to your accounts, as well
as to perform a full backup of all hosting files and databases, should
any exist.
Should you need additional information on how to proceed in getting your
domains transferred to a different Registrar, or you have any other
questions, our office would be most willing to answer those questions so
as to make it as smooth a transition as is possible. You may reach our
office by phone at xxx, Hours: 7AM-7PM, M-F and 7AM-5PM, S-S,
MST (AZ), or through email at [email protected].
Regards,
Office of the President
As Godaddy customer for 5 years with 15000 domains, I have never thought
one day I have to ask help about accound locking. But now I have to, because
I was emailed by your persident office to force me leave godaddy and
transfer my domains out.
The reason of this was I bulkly registered about 15000 .info domains
recently, I was trying to avoid TM domains and emailed my executive Russ about how to avoid them. After registration, I deleted some known TR domains myself but some domains may have TR issues still left in the account because I don't know the TM. Then one day I found I was billed 12 times without notice by your privacy department. I contacted my account executive Russ for help but refund request got denied. Then I said some abusive words to your privacy department. I apologize for the abusive words again. I also emailed to [email protected] asking to change my account executive.
But this conflict with your privacy department should not lead to
force me transfer all domains out and lock my account. Transfering all
them needs more than 100K USD immediately. I have never violated any
of your terms in the last 5 years. And I have cancelled all the
privacy services for the 15000 .info domains. There should never be
any conflict with your privacy dept any more.
I wish godaddy president office to consider and investigate my case again. I believe except saying 'fxxk' words to your privacy services, I had no any other offensive nor violations.
Regards,
Lee
---------- Post added at 02:41 PM ---------- Previous post was at 02:38 PM ----------
--------------------
my email to president office:
1, I apologize for the abusive words.
2, I was satisfied with your domain registration services but not
satisfied with your privacy registration department.
3, I firstly contacted Russ before I register domains how to avoid
trademark domains
4, when I was charged $20, I should receive a notice before or after
that charge. It is this without-notice-charge made me angry. You are a
big company and I have been your customer for many years, why I was
charged without any notice? Why they charge me rotately on my
creditcards, paypal to avoid being found out the charges?
4, when I registered domains, I deleted the TR domains myself
immediately after I find them
5, I have contacted Russ and your privacy department without any
abusive words in the beginning, but they didn't work out that with me.
6, I have contacted Russ how to easily cancel the privacy services but
he sent me tens of accounts that not easily to cancel 15000 domains.
7, I have transfered the 15000 domains out to avoid troubles to both
godaddy and me.
8, I was surprised you didn't investigate this matter enough and you
told me to cease using godaddy service.
9, It was your privacy department's fault firstly for the
without-notice-charge, why you drive your customer out and insist and
threaten to must do that?
10, Isn't anyway you improve your service by simply sending out a
notice email why you charge your customers? I saw that when I register
domains or renew domains, I always got one email notice, why the $20
charges never give out any notice?
Regards,
---------- Post added at 02:42 PM ---------- Previous post was at 02:41 PM ----------
Hi,
It is my surprise my unsatisfation of your privacy department can
cause you close my account. I have already canceled all the privacy
services and transfered all the 15000 .info domains. I believe you
didn't get the complete information.
I had tens of thousand domains at godaddy. Because there are many
whois spam emails, I often choose to keep my contact private. My
domains are registered in bulk. Sometimes, I know there is TM in the
domain, I delete the TM domains immediately after registration when I
find out them. Sometimes, I do not know it is a TM. when I receive any
email complaining TM infringement, I delete the domains immediately.
If things simply run this way, it is fine.
But one day, I checked my order history at godaddy, suddenly found
there are many $20 orders.
323177900 4/25/2011 $20.00
321772356 4/20/2011 $84.37
321748642 4/19/2011 $21.51
321707228 4/19/2011 $20.00
321501121 4/19/2011 $743.99
321480074 4/18/2011 $20.00
321479783 4/18/2011 $20.00
321468223 4/18/2011 $20.00
320277974 4/14/2011 $20.00
320276624 4/14/2011 $43.02
320255016 4/13/2011 $20.00
319997901 4/12/2011 $20.00
319724985 4/11/2011 $20.00
319711327 4/11/2011 $20.00
These orders made me confused and angry. I never ordered them. The
most serious is I never got any notification when I was charged. They
are all charged steathly. I left 2 credit cards and my paypal at
godaddy. The stealthy charging is they charge my credit cards, paypal
rotately. Do they want me to not find the charges?
In general, online business should always send a notice to customers
when there is a order or invoice generated. Only those
illegal/stealthy companies charge customers stealthly without any pre
or post notice. Godaddy is a famous company in the industry, How can
godaddy charge me in this stealthy way?
when I find TM myself or when there is a TM complainant, godaddy
forward me one email, I delete the domain and godaddy start to earn
money from the domain parking traffic. How can they still charge me
$20 for that domain? I am not sure whether godaddy is the domain owner
or not after I delete the domain, but after deletion, godaddy is
controling the domain and earning money from the domain. However, they
still charged me.
In the before, godaddy domain privacy services could be canceled by
just one click in domain management panel. But now, they generated
tens of privacy accounts for me. They told me if you do not want to be
charged the $20, you should go to cancel the privacy service youself,
customer support/executive can not help. In each account, I can only
cancel one page domains at one time, I have tens of thousands domains,
I must do the cancel operations tens of times in one privacy account.
tens of privacy accounts cost how much toublesome work to me? I have
only one account at godaddy, why they must generate tens of privacy
accounts for me?
I have been contacting them many times in recent days. I want to let
godaddy President or senior officials see this to know what happened
to customers.
Regards,
Li
---------- Post added at 02:47 PM ---------- Previous post was at 02:42 PM ----------
email from godaddy president office saying to lock my account after I complained:
-----------------------
Dear Mr. Li,
We are contacting you regarding your account with GoDaddy.com and more
specifically your interactions with our customer support staff. It has
come to our attention that you have repeatedly used abusive language
when corresponding with our support teams and are clearly dissatisfied
with our services. Additionally, we have received an excessive number of
trademark complaints stemming from your domain registrations which has
resulted in an excessive and time-consuming workload.
Considering these factors, we believe that it would be in the best
interest of both you and Go Daddy for you to obtain your services from
another registrar/provider. As you know, there are a number of companies
that provide web-related services, and we are confident that you will
find one that meets your needs. Therefore, we insist that you
discontinue utilizing all Go Daddy and/or Wild West Domains' services
within the next 30 days. You will need to transfer your domains to a new
Registrar and obtain a new provider for any hosting and other services
which currently exist in your accounts within this 30-day period. Your
accounts will be locked on June 11, 2011. After that date, you will need
contact our office to complete the transfer of any remaining domain
names in your account(s). Furthermore, as of this email our Executive
Accounts department will no longer be servicing your account.
It is your responsibility to timely transfer the domain names to another
registrar. Please log into your Go Daddy accounts and unlock your
domains in the Domain Control Center prior to attempting transfer, as
locked domains may not be transferred. Should any of your domain names
be utilizing privacy services from Domains by Proxy, the privacy
services will also need to be canceled prior to transfer. Additionally,
you will need access to the Administrative email address listed on the
domain contacts, as this is the address where the transfer codes are
sent. Any other contacts should only be updated after the domain is in
your account at your new Registrar. We strongly urge you to save copies
of all emails in any of the email boxes tied to your accounts, as well
as to perform a full backup of all hosting files and databases, should
any exist.
Should you need additional information on how to proceed in getting your
domains transferred to a different Registrar, or you have any other
questions, our office would be most willing to answer those questions so
as to make it as smooth a transition as is possible. You may reach our
office by phone at xxx, Hours: 7AM-7PM, M-F and 7AM-5PM, S-S,
MST (AZ), or through email at [email protected].
Regards,
Office of the President
