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I consult for a company which manages a portfolio of domains for customers - domains in the UK, China, Germany, Peru, Ireland, India, you name it, including Canada - and for just about all of the various registrations they have a Role Contact Record as the Billing, Administrative and Technical contacts, except Canada.
As an example, the billing contact could look like this:
Billing contact: Renewal Accounts [email protected]
Depending upon who is working on a certain day, a different person might be doing the renewals and it is easier for them to have all those messages arrive in one account.
But CIRA demanded we use proper names - the actual name for a designated person - rather than a role name where a message may be handled by one of a number of people. That means we need to use one name, even when that means this person then has to forward the message to the proper one.
So I was peeved to find out that other companies are using role contacts at CIRA without any problem at all:
Registrant name: Universal Properties Corp.
Administrative contact
Name: Domain Librarian
Postal address: 829 Southgate Drive
Guelph ON N1G 4W6 Canada
Phone: 5198357585
Fax:
Email: [email protected]
Technical contact
Name: Domain Librarian
Postal address: 829 Southgate Drive
Guelph ON N1G 4W6 Canada
Phone: 5198357585
Fax:
Email: [email protected]
So who is right here? If we could update our contacts like this it would make things much easier.
As an example, the billing contact could look like this:
Billing contact: Renewal Accounts [email protected]
Depending upon who is working on a certain day, a different person might be doing the renewals and it is easier for them to have all those messages arrive in one account.
But CIRA demanded we use proper names - the actual name for a designated person - rather than a role name where a message may be handled by one of a number of people. That means we need to use one name, even when that means this person then has to forward the message to the proper one.
So I was peeved to find out that other companies are using role contacts at CIRA without any problem at all:
Registrant name: Universal Properties Corp.
Administrative contact
Name: Domain Librarian
Postal address: 829 Southgate Drive
Guelph ON N1G 4W6 Canada
Phone: 5198357585
Fax:
Email: [email protected]
Technical contact
Name: Domain Librarian
Postal address: 829 Southgate Drive
Guelph ON N1G 4W6 Canada
Phone: 5198357585
Fax:
Email: [email protected]
So who is right here? If we could update our contacts like this it would make things much easier.