Where is OnlineNic again?

[.biz]

Today I contacted OnlineNic first carrie and then wuga, both get "Undelivered Mail Returned to Sender". I think your mail system having problem again.

Last week I emailed you both and didn't get undelivered message like this, but you said you didn't receive my email. During the last week your email worked fine, but today it doesn't work again.

Please make your mail server more reliable, you're starting to lose your business. You know it's not only this problem, but many more which still annoy me every day.

.biz

 

[Harmonia]

OnlineNIC is having hardware upgrade for 4+hours yesterday. This matter was verified to me by one of their staffs. I don't know if this is directly related to the issue you brought up...but I do hope it helps.

 

[wuga]

The above mentioned problems is due to some mis-configuration on our email server, actions has been taken towards related personnel. Sorry for the inconvenience caused.

 

[zest2004]

The above mentioned problems is due to some mis-configuration on our email server, actions has been taken towards related personnel. Sorry for the inconvenience caused.

Can I register a free account at your site,wuga? I visited your site and it asked me to input credit card info and fax to you why? Many other websites offer free account, like enom,cnobin...

 

[wuga]

Can I register a free account at your site,wuga? I visited your site and it asked me to input credit card info and fax to you why? Many other websites offer free account, like enom,cnobin...

You could sure register a free account at OnlineNIC and we won't charge you anything until you are ready to purchase domain name and other services.

The reason that we require you to input credit card info, and then fax or send through scanned copy to us the application form is that we need to verify new reseller accounts to prevent possible frauds, so as to enable us to serve our customers better and keep our great prices. And please note that we only need the first six digits & the last four digits of the credit card, and your credit card info is definitely kept safe.

If you are not going to pay us through credit card, let say you prefer to pay us later through sending cheques or wire transfer, then you don't necessarily have to fill in any of your credit card info. Please let me know or send emails to [email protected] if you have any further questions about signing up.

 

[.biz]

And to enable the domain locking feature, you need to fax another document.

 

[wuga]

we require extra activation for domain lock service and set an exclusive password so as to prevent possible fraudulent use of the service, it's actually very easy to get activated, just fax over the "domain lock service application form", or simply send through email to our support team in scanned copy and it will be done.

BTW, if you would like to lock/unlock in bulk, or to lock/unlock all of your domains at a time, you might simply contact our support team and submit the domain list we will take care of the rest for you!

 

[dvdrip]

wuga when are the new features coming?

 

[wuga]

hello dvdrip, it should be the 1st Q of 2005.

 

[zest2004]

i'll wait and see.

 

[.biz]

wuga,

your programmer really don't know what they're doing. i have over 2,000 domains with you and when doing bulk feature, it's killing me. it takes me 30 minutes to unlock 30 domain names. this is only one of many trouble i have.

if your programmer(s) know about how to design user-friendly interface, then he/they should allow clients to input names in free-form list. I told you many times to take a look at eNom.

This is why i'm transfering out 2,000 domains to enom after 2 years of using your service.

.biz

 

[dvdrip]

This is my main problem too.
If I can't edit(whois, locks, nameservers etc.) all my domains in bulk in the future upgrade, I will transfer all my names too. I have been using onlinenic for 2.5 years now.

 

[.biz]

wuga,

you may say that i can contact the support to do all of these feature, but it's not possible. most of the time, managing domain need to be instant because there is more processes to follow. i can't wait 24 hours for your support, or even 72 hours during the weekend.

.biz

 

[wuga]

Thanks much for your suggestions and sorry for my late reply! We know that our current bulk operation options are not good enough to manage real large amount of domains, I've just checked again with our tech team and we will start the project to bring out the option sometime soon.

Meanwhile I would appreciate you to send any of your suggestions for the bulk operation option to bruce at onlinenic.com he's coordinating the project.

Sorry if there are times you have to wait for 24 hours or even longer to get a reply from us, actually we are trying to get back to all customers' requests within two hours, but at times especially during the weekends there might be some delays. I would suggest you to check here for the detailed IM accounts of our support members and thus you would be able to get support instantly online.

And please let me know in times that your requests go ignored. Thanks!

 

[dvdrip]

Weren't the bulk features included in the "new onlinenic" you are planning for Q1 2005?

 

[.biz]

Weren't the bulk features included in the "new onlinenic" you are planning for Q1 2005?

I don't think so. I tried to push this in the past years, but very little improvement. That's why I won't wait.

 

[wuga]

I don't think so. I tried to push this in the past years, but very little improvement. That's why I won't wait.

The bulk operation option is for sure included in the new system coming out Q1 2005, but we have decided to bring out the bulk operation earlier as we do see the importance of the option.

Please bear with us for some more time buddies, and send you suggestions or requirements about the bulk operation to us that would certainly be helpful for us to come out with the right options you need in early time. Thanks in advance!

 

[.biz]

I'm reporting another issue just found when trying to transfer out. These problems are the same that reoccur and are consistantly annoying:

1. Transfer out 31 domains to eNom on Dec 3.
I received 31 confirmation emails from eNom (gaining registrar) and a few days later receive 26 confirmation emails from OnlineNic, a few emails per day. The other 5 emails were missing. I have to inform your support to look into this problem.

2. Transfer out 40 domains to eNom on Dec 8.
I received 40 confirmation emails from eNom and a few days later receive 8 confirmation emails from OnlineNic. The other 32 emails were missing. I have to inform your support to look into this problem.

3. Transfer out 36 domains to eNom on Dec 13.
I received 36 confirmation emails from eNom and a few days later receive 26 confirmation emails from OnlineNic. The other 10 emails were missing. I have to inform your support to look into this problem.

Every time I contact Carrie, she has to manually sent out these missing emails. And I have to keep monitoring your email and transfer status of these domains.

I'd prefer that you fix all the bugs in your system. In your system, anywhere I go, it seems that there are bugs, bugs, and more bugs.

I'm transfering out domain in batch about 30-40 each week and hope that I don't have to keep monitoring your e-mails. Please make me happy when I'm leaving OnlineNic.

The domain community is small, if you do it right I hope you will get more clients in the future. By the way, no offense, I still recommend you to get new programmer(s) who is/are more capable.

Your unhappy customer

PS: I confirm that these missing emails didn't get filtered out. I searched thru 300 bulk emails every day just to make sure that I didn't miss out OnlineNic's emails.

 

[dvdrip]

This is very old problem. They promised to fix it and then claimed to have fixed it but transfer in/out emails don't get send. You have to contact support every time.

 

[.biz]

Thanks for supporting my claim. Yes, I know that they always said the problem has been fixed. But many time, it hasn't.

Seems like there are only 2 onlinenic's customers on DNF.