- Joined
- Apr 2, 2013
- Messages
- 39
- Reaction score
- 1
Enom tried to charge me $39 for an auto domain name renewal!! That to me is outrageous! I called them up and demanded a refund. They then told me I had to go online and submit a ticket! "Why?? I am on the phone with you now and you know my issue!" Do you know of any support system as ridiculous as this? Furthermore, they responded by saying:
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"Thank you for contacting us about this domain renewal issue.
We can cancel the renewal order and issue a refund; however, please acknowledge that the [domain] will be deleted and go into immediate redemption, regardless of any time left on the original registration.
Should you or your client change your mind, there is an increased fee to recover domains in redemption. This is the only way the Registry will allow a refund on a renewal within the grace period."
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Can someone please tell me how this makes any sense?? Wow I hate Enom!
I would love to hear someone justify why they use Enom!
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"Thank you for contacting us about this domain renewal issue.
We can cancel the renewal order and issue a refund; however, please acknowledge that the [domain] will be deleted and go into immediate redemption, regardless of any time left on the original registration.
Should you or your client change your mind, there is an increased fee to recover domains in redemption. This is the only way the Registry will allow a refund on a renewal within the grace period."
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Can someone please tell me how this makes any sense?? Wow I hate Enom!
I would love to hear someone justify why they use Enom!