How to cancel failed transfers ?

jrzeygirl · Sep 9, 2009

To update everyoneâ¦.

I just walked out of a meeting with Monte and the head of my tech department. There IS a fix in place that will be deployed the end of October to expire/cancel out failed transfers and refund the funds back to the Moniker account. This should solve the issue of not being able to cancel failed transfers.

David G · Sep 9, 2009

jrzeygirl said:
My apologies to everyone - especially to you Denny. When I'm wrong, I admit I'm wrong! You're right, there is no cancel button. (I didn't realize when I log into the back end of an account, we don't see the same things)

Whenever dealing with cust supt issues the same interface should always be used (the same one the customers use), in this case the standard website interface. The so called Back-End should only be reserved for internal use, as there will always be differences.

dodo1 · Sep 9, 2009

jrzeygirl said:
To update everyoneâ¦.

I just walked out of a meeting with Monte and the head of my tech department. There IS a fix in place that will be deployed the end of October to expire/cancel out failed transfers and refund the funds back to the Moniker account. This should solve the issue of not being able to cancel failed transfers.

Thank you!