They failed to act and gave the theives enough time to steal the domain? And now gone silent?
I wouldn't say "Gone silent", even though I've still to hear anything from anyone on the Moniker side. From Snapnames, the times I've received updates, (false information in them, but updates), it has been from someone named Jonathan Stanfill. I don't know who that is. I have, as mentioned, CC:d some of my responses to my Moniker rep, Don Lyons, but no response from him.
Now I didn't get any update at all yesterday - no response at all from anyone since I pointed out, for the
second time, that the domain really wasn't at moniker any more, but at Directi. As mentioned, someone apparently did something yesterday, since they again tried to set the privacy on the domain, (but of course failed), apparently not believing the domain wasn't in their control even if they could see it themselves if bothering with checking the whois, and then, later, the domain disappeared from my Moniker account again. Of course it didn't matter if it was in the account, since Moniker isn't the registrar any more.
Quite a troubling story, never even considered the possibility of this happening. I suppose it was a paypal/credit card payment that was reversed? Surely if you email Moniker ( Monte directly ) and ask for his assitance as in supply the account info, he should!
Also what were the names so we can watch for them.
I don't understand how it could be a PayPal or Credit Card payment. The amount was for 12,900, and I don't think they accept other than wire transfers for that kind of amounts. In all cases, if they accept something else, it's their responsibility to make sure the payment is secured before transferring the domain out. If they accept non-secure payment methods, it should be on their risk, not mine.
The domain name in question is
UIX.com. The second name was completely recovered, apparently noone tried to transfer that from Moniker, so I'm in control of that. (This also indicates that it wasn't the same culprit for both names. In fact, I'm not at all convinced there was anything wrong with the second sale at all, I think they just reversed that just in case...)
I'm a bit split about having to contact Monte. Noone should have to do that to get the service one deserve. It's a disgrace for Moniker that over and over again things aren't solved unless Monte or another account rep (not my own) is contacted here on the forum. I should get the same help even if I wasn't a member here, and didn't know who to contact.
Besides that, I have contacted Don Lyons several times. He also posts here sometimes, and he
is my account rep.
If Monte wants to contact me, he is free to do so.
Yes folks, Nigerian Monte is live and well...:smilewinkgrin:
I don't know what your problem with Moniker is, but your way of handling it is seriously damaging your own cause. I'm serious here.
Very troubling to hear this. I have some of my most valuable names with moniker. I cannot have something like this happen.
I doubt anything would have happened unless I had trusted their sales platform and procedures when selling. Just keeping domains in Moniker appears fairly safe - yet.
The ball was dropped about SIX TIMES, if everything reported is true.
Completely unacceptable. Moniker needs to reimburse this guy from their OWN pocket for his loss right away, and unless they can come up with compelling proof that this will never happen again, EVERYONE needs to pull their domains off Moniker NOW.
Since when is it acceptable to ignore urgent customer requests for DAYS while a domain is in the process of being stolen???
I agree, and if this isn't solved soon, that's what I will demand. From the moment I submitted the names for sale I was completely in the hands of Moniker/Snapnames/Oversee.net and their procedures - and their routines weren't safe enough.
On top of that their claims were clearly not true, claiming the domain was locked down immediately when the payment was reversed. If it had been, the domain wouldn't have been transferred out three days later.
I don't think they locked it until it was too late, when they finally read my ticket... (The Snapnames tickets - noone locked anyting the day before when Moniker responded "We are determining what happened"... )
A couple of days ago I received an inquiry from a Moniker rep about another name - apparently someone had contacted them asking about that domain - and I gave him a quote and told him that if Moniker were to be some part of a domain transaction, in an escrow function or similar, that I would not enter into a deal unless they guaranteed the money themselves before transferring the domain out. From now on, I won't accept any other arrangement.
I strongly doubt it. They they wouldn't have to go via the Moniker/Snapnames sales platform, reverse payments, etc, but just take the domain directly from the account.
Another thing in this that is quite a scare - I asked what would have happened if I had used the funds from the sales to buy other domains at Snapnames before the payment was reversed. I had to ask this several times before receivng a reply:
"If you had used funds from your account for domain purchases, you would have had to pay for them by other means."
So - not only would they assist someone in stealing a domain name - they would demand that
I paid for it!
There is another question, really... Snapnames don't allow funds from sales to be cashed out until 7 days after the sale. Is this because they think the payment may be reversed?
If so, how come Moniker/Snapnames transfer the domain out immediately?
If they really believe the payment may be reversed, they should wait the same time before transferring the domain out, and give the seller access to the funds at the same time the buyer gets access to the domain.
I don't know if it's false hope or not, but since the domain still points to my name servers, it could indicate that the fraudster isn't in full control of the domain either, and that I perhaps may get the domain back, eventually.
But it could also be that the guy just haven't changed them.
I still wonder what I'm supposed to respond to the person sending an inquiry about the domain a couple of days ago, with an offer that I consider good enough to negotiate further... But I can't, as long as I'm not in control of the domain. :upset: