Folks - at the time of mr. "consumer's" issue, there was not an ICANN Policy stating the steps the gaining, losing, registrant, and registrar must go through to validate a request. This was 2 years ago, not since November. Also, his email was not from the email in his whois record so we did look at this as a preventitive measure to protect his name, just as we do for all names.
NO ONE has to contact me or send me an email. I also have yet to argue with any customer about this process other than Mr. "You Owe Me $60."
The new system eliminates this entire argument as there is a transfer out link right on your domain view. The same high security levels are in place, we just go about the verification another way.
Regarding Moniker and the change of ownership process - it is by far the most secure, safest, and easiest place to change ownership when you sell your domains. There is an internal secured push feature which changes ownership, documents the transaction inside your account for your records and allows change of ownership in minutes. If the new owner wants to transfer out, they just go to the transfer out section of the site.
Just email me should you have any questions or problems with this process -
[email protected]