Let me share my story too...I have been registerfly for many years. Had lost some domains, and some money over the years but I stayed on as I am used to their system. However, since the past year, their support has been horrible, almost to the point that one find it pointless to talk to them - just plain helpless. I started moving out my domains recently, but faced much difficulty - they delay, they would not provide the authorisation code, give you stupid answers when you raise a ticket for help - just everything to hinder the process. Plus, sometimes, renewals went through but no extension was actually added... Worst, they still send me renewal notices for domains long transfered out... judging from expereince, I am afraid the system will take the money but blame the customer for the "mistake" -- so no refund! I don't know what's happening there. Is the system really real-time? It used to be better. Long back, I had a domain "successfully registered" in my name but only to find out after one year that it was someone's else. In other words, I was happily "owning" a phantom domain which was "registered" in my registerfly account, but was not. They refunded me after I complained. But the good staff who listened are all gone now! Is the company crumbling? They gave me no choice but to consider leaving... My Wild West Reseller provided better service and cheaper domains with less problem...
