moniker Security Breach at Moniker

[VirtualT]

We are answering the support cases as soon as possible. We have extra folks staffed to work through all cases and calls as quickly as possible We appreciate your patience.

Still waiting..

 

[fleaking]

Marti, I did send you an email about 13 hours ago,
I have the same situation as givekudos and your customer support told me that my email on file doesn't belong to me anymore,
that's why I always can't receive the password retrieve link.

Your customer support also said that the manager(the one who takes responsibilities on my issue) will call me back soon, so I left my phone number to him, but still no one calling till now...

I have been using SnapNames+Moniker for many years, and there are more than 150 domains in that Moniker account right now,
some of them are expiring soon, so I need your help to get my account back as soon as possible,
I am so nervous and so frustrating about getting no response.

Although I don't live in the USA, I need your help!!!!

PM sent!!

fleaking

Let us look into the reason you are not getting the emails. Could you please email me your account #?

Best Regards,

Marti
martij@[email protected]

 

[angel69]

it worked for me in the end but only after having to enter my new long and complex password a total of 4 times lol... ie the system did not recognize my own name (?!), yet it recognized the answer to the alternative security question they gave me.... (i wish their system could preserve the new password you entered correctly twice already, and only ask you to answer the alternate question, but it doesn't.... pain in the butt as to that...)

but just about anything goes in the name of security ! lol

:lock1:

 

[katherine]

Fortunately Moniker does not have SSNs in file.
But I would assume that all data may have been exposed even though no damage was done.

 

[Gerry]

Wow, I really suck at this.

Seems I keep entering the wrong answer when asked, What is your name?

 

[Martij]

Please email me your account information and I will take care of it right away.

Marti
[email protected]

Still waiting..

 

[fleaking]

Mart, Thanks for your reply!
I just sent you another PM and Email.

fleaking

 

[Wilhelm]

We are answering the support cases as soon as possible. We have extra folks staffed to work through all cases and calls as quickly as possible We appreciate your patience.

I sent several emails to Moniker support including your email address.
First email to Moniker was allmost 36 hours ago. I tried also the phone but i couldn't go through.

I have sent several times the email with the security question to my email address. But every time i get the message 'invalid answer'.

 

[VirtualT]

I sent several emails to Moniker support including your email address.
First email to Moniker was allmost 36 hours ago. I tried also the phone but i couldn't go through.

I have sent several times the email with the security question to my email address. But every time i get the message 'invalid answer'.

Yep, still waiting for a response from support as well, very very poor

 

[Theo]

For an issue related to the password reset, I called support at 4:00 and was put on hold. At 4:15 my line got disconnected.
Called back immediately and about 8 minutes later I was able to explain the issue to support (it's complicated.)
Took about 40 minutes to resolve and I'm hoping that no further intervention will be needed in the future.

 

[angel69]

And just how can their system tell customers it doesn't recognize their own names when entered ? This is beyond inefficient, this defies logic. From seeing the comments here I was not the only one who after entering his name twice kept being told "invalid answer"

I guess I should consider myself "lucky" the security Q and my answer to it did seem to work...

 

[Gerry]

Well, I waited a while and attempted to log back in.

I was asked what hospital I was born in...I answered and it took the answer and granted me access.

Oddly enough, I don't recall ever being asked that question when setting up an account.

I guess when it came to answering my name, I (or moniker) must have been having a Jason Bourne moment...

 

[Theo]

Gerry, your real name is Frank Dickerton, a trained killer. You have a beacon implanted in your teeth and all of your data is owned by the NSA.

 

[silentg]

Please email me your account information and I will take care of it right away.

Marti
[email protected]

Sent you an e-mail about password reset as well.

 

[Gerry]

Gerry, your real name is Frank Dickerton, a trained killer. You have a beacon implanted in your teeth and all of your data is owned by the NSA.

Done. That explains the tooth pain. I pulled my teeth out with a pair of pliers...no pain meds. Cut off my left foot to distract me from the pain in my mouth.

 

[fleaking]

Hello Marti,

Did you read my last email & PM?
One of my important domains is going to expire today,
I need to renew it urgently, please help!

I am looking forward to hearing from you,
thanks...!!!

fleaking

 

[VirtualT]

I have given up any hope of Moniker answering my support email, what a fu*king joke they are now.

Lucky I managed to remember my secret question.

 

[fleaking]

Problem solved,
thanks!

fleaking

 

[Wilhelm]

After waiting for more than 4 days without any reply from Moniker, i phoned again this Monday.
I pressed '8' for calling back.
And less than 10 minutes later somebody from Moniker contacted me.

After asking a few question he sent me an email with a link to the resetted password.
Unfortunately the link was not good; i got again 'invalid answers' .
Because the contactperson was still on the phone (while i was resetting the password) i could't tell him that his email didn't work.
His second email was better and i have now access again to my Moniker account.

 

[Martij]

We are staffing extra folks and getting to each case as quickly as possible. If you can send me your account number we can get this resolved right away.

Marti

[email protected]

Yep, still waiting for a response from support as well, very very poor