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- Aug 9, 2007
- Messages
- 92
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This is my first negative review of a company I have posted but feel the need to tell other domaineers about a company they may end up doing drop auction business.
I submitted a bid for a name where I became the high bidder. I then submitted a Proxy bid for a higher amount. Then (my fault) realized this was a typo domain and I was no longer interested especially at the potential proxy bid price I had entered. I contacted support and stated I would like to remove my proxy bid but that I would honor my original bid that was currently the high bid. Tech support wrote back sorry. I advised ability to reduce a proxy bid is a basic function on 99% of all auction sites and asked them again. Answer from DomainJet. Sorry. Ok I call the office and ask for management. Tech support says they will contact them and have them call me. No call back. I email ask for a contact number for management. Answer âI am sorry but I will not be able to provide that to youâ¦â Ok, NameJet management is now hiding behind its tech support. This is a bad sign for everyone who may have to do business with this company. They the management of NameJet does not wish to speak to its customers. Perhaps they will respond to this post⦠Highly recommend you do not deal with this company until they offer basic services (proxy bid management) and management is not afraid to speak with customers.
Email flow below.
Response (Bridgett) 02/13/2008 12:40 PM
Hello
I am sorry but I will not be able to provide that to you. They are awear of this case. They have told me that all bids stand. Proxy or user entered.
Thank you
Bridgett
Customer (Robert) 02/13/2008 08:45 AM
Please provide me the phone number for the management at NameJet.com. I want to be able to speak with them and let them know the situation before I but out negative feedback on NameJet.com at DNForum.com
Regards,
Bob
Response (Bridgett) 02/13/2008 06:41 AM
Hello
I am sorry but I will not beable to remove your proxy bid. All bids are final. We are not able to go in and change bids after the auction has started.
Thank you
Bridgett
Customer (Robert) 02/12/2008 04:37 PM
I'm not interested in you changing my current bid I want you to change my max bid back to my original. Snapnames and every other domain auction site offers this function. If you cannot make this happen I'll be very glad to stop using your site and advise other domain buyers of this flaw in your site as well.
Regards,
Bob
Response (Bridgett) 02/12/2008 07:41 AM
Hello
I am sorry but because the auction has already started I will not be able to change your bid. All bids are final.
Thank you
Bridgett
Customer (Robert) 02/11/2008 05:48 PM
Reference Number:#EM-12252
Personal Info edited...
Additional Details:I am willing to honor by current bid but would like to reduce the max bid to my original bid amount of $69 as I just noticed this is a typo domain and not a correctly spelled domain.
I submitted a bid for a name where I became the high bidder. I then submitted a Proxy bid for a higher amount. Then (my fault) realized this was a typo domain and I was no longer interested especially at the potential proxy bid price I had entered. I contacted support and stated I would like to remove my proxy bid but that I would honor my original bid that was currently the high bid. Tech support wrote back sorry. I advised ability to reduce a proxy bid is a basic function on 99% of all auction sites and asked them again. Answer from DomainJet. Sorry. Ok I call the office and ask for management. Tech support says they will contact them and have them call me. No call back. I email ask for a contact number for management. Answer âI am sorry but I will not be able to provide that to youâ¦â Ok, NameJet management is now hiding behind its tech support. This is a bad sign for everyone who may have to do business with this company. They the management of NameJet does not wish to speak to its customers. Perhaps they will respond to this post⦠Highly recommend you do not deal with this company until they offer basic services (proxy bid management) and management is not afraid to speak with customers.
Email flow below.
Response (Bridgett) 02/13/2008 12:40 PM
Hello
I am sorry but I will not be able to provide that to you. They are awear of this case. They have told me that all bids stand. Proxy or user entered.
Thank you
Bridgett
Customer (Robert) 02/13/2008 08:45 AM
Please provide me the phone number for the management at NameJet.com. I want to be able to speak with them and let them know the situation before I but out negative feedback on NameJet.com at DNForum.com
Regards,
Bob
Response (Bridgett) 02/13/2008 06:41 AM
Hello
I am sorry but I will not beable to remove your proxy bid. All bids are final. We are not able to go in and change bids after the auction has started.
Thank you
Bridgett
Customer (Robert) 02/12/2008 04:37 PM
I'm not interested in you changing my current bid I want you to change my max bid back to my original. Snapnames and every other domain auction site offers this function. If you cannot make this happen I'll be very glad to stop using your site and advise other domain buyers of this flaw in your site as well.
Regards,
Bob
Response (Bridgett) 02/12/2008 07:41 AM
Hello
I am sorry but because the auction has already started I will not be able to change your bid. All bids are final.
Thank you
Bridgett
Customer (Robert) 02/11/2008 05:48 PM
Reference Number:#EM-12252
Personal Info edited...
Additional Details:I am willing to honor by current bid but would like to reduce the max bid to my original bid amount of $69 as I just noticed this is a typo domain and not a correctly spelled domain.