quote:
--------------------------------------------------------------------------------
Originally posted by CHC
I don't have a problem with it all. I admire Gordon's business acumen. I was just making a factual observation of what happened in my particular case. And yes, next time I will go straight to SnapNames and cut out the middleman.
--------------------------------------------------------------------------------
Reading your point, I think you're being a bit unfair, Chris (and that you really DO have a problem with it, as your previous message stated). You feel somewhat "cheated".
It's obvious you do have a problem with it. And just for the record here is my "defensive" email you mentioned as well as your resonse:
***********************************************
----- Original Message -----
From: Chris Holland
To:
[email protected]
Sent: Wednesday, April 30, 2003 7:50 AM
Subject: ireland2004.com
Dear Gordon,
Thank you for catching ireland2004.com for me. Could you please change the contact details on the domain to mine. I was just about to book further names with you because I thought that you actually operated your own proprietary system like we do at
www.detagged.co.uk. I didn't realise that you would simply take $59 of my $125 and use SnapNames. Quite enterprising really but I might as well cut out the middleman next time.
Best regards,
Chris Holland
******************************************
my response:
Thank you for that message Chris. I'm sorry you jumped the gun so quickly. We do have our own proprietary system. And do catch a lot of names that way. We were approached by SnapNames about 3 weeks ago who asked if there was some way we could work together. In comparing our Databases we discovered there was around 3-4% of the names that had not been snapped for one reason or another. In most cases because it was taken at snap originally and then dropped.
We are now monitoring our DB against the snap DB and whenever a snap is dropped for a name we pick it up. We have been in beta with this arrangement for about three weeks and it has proven very successful. It ups the registrar support for certain names from our 2 to 17 in total. Giving us almost a guaranteed catch.
However it only represents a small portion of our names that we otherwise run ourselves.
I've debated the wisdom of this arrangement over the last three weeks anticipating comments such as yours. I decided that our mandate is to obtain a name. No matter what the process as long as it's legal
). We are providing an additional service in that we are monitoring the Snap DB on behalf of the client regardless of if he ordered the name 6 onths ago or yesterday. And the commercial cost of the Snap arrangement, although slightly more expensive to us than the cost of our own registrars, is bearable. It also frees up bandwidth that I can use to improve the chances on the other 96% or so of the names we run on our own account.
I was going to make a mass announcement later this week outlining the arrangement and my reasons for entering into it. I won't be able to separate out clients from the process so if it bothers you that much I'll close your account for you.
Let me know.
Regards
Gordon
********************************************
An afterthought:
-----Original Message-----
From: Gordon Martin [mailto:
[email protected]]
Sent: Wednesday, April 30, 2003 5:45 PM
To:
[email protected]
Subject: Re: ireland2004.com
As an aside I would also point out it was my intention to evolve a detagged UK service for our clients with you. I assume you would have been open to that option based on our previous conversations. Yet this is exactly the same type of arrangement you're putting down.
Just a (stray) thought.
Gordon
**********************************************
Chris's response:
----- Original Message -----
From: Chris Holland
To: 'Gordon Martin'
Sent: Wednesday, April 30, 2003 10:16 AM
Subject: RE: ireland2004.com
Dear Gordon,
I rather think that it is you who is jumping the gun now Gordon. I read your first email and appreciated your explanation of why SnapNames was used on this occasion. I understood your strategy and very much appreciated you taking the time to explain it to me.
But then you went onto to say about closing my account and now this second email about me putting your service down! I am very sorry that you were offended by my email. There are always detractors about services like ours and it is how we handle genuine enquiries like mine that separate the men from the boys. You should get a thicker skin Gordon, I meant no offence and wound up getting shouted at!
Again, apologies if I caused any offence.
Best regards,
Chris
*********************************************
So Chris you did say you understood the strategy and appreciated it.
And Now???
This service is aimed at the snaps that are dropped. We are monitoring the DB with SNAPS permission and where a snap gets dropped we will pick it up on behalf of our customers. We have been working on an automated system that would run 24 hours a day.
How many of you ordered names 3 months ago that you haven't even looked at recently. The snap may have been gone when you ordered but the holder subsequently let it go because they saw one that had a higher priority to them. Can you monitor your entire list of desired names 24 hours a day??
This is a minor percentage of the names we get and run everyday.
Yesterday our list was close to 200 names and the snap component was a whole 4 names.
And it's being done on our capital resources we pay upfront. Not you!
I can't even claim it was my "business acumen" as somebody stated. This came up as a result of discussions between our business manager Kim and Kjel from Snap. They were exploring business opportunities between the two companies. This is what was arrived at.
I applaud the two of them for thinking outside the box and not letting themselves be bound by competitive pressures.
Chris I'm especially curious to know why you went to all the trouble to drag this thread out of the archives.
And I'm especially curious to know your real problem. The arrangements you and I discussed for a detagged UK service would be exactly the arrangements we've come to with Snap.
Or maybe your perception changes when the money is going into your pocket.