SnapNames Down again & again!

[Theo]

Got this email a little while ago:

Dear SnapNames Customers:
As you may already be aware, the SnapNames service has been unavailable since Saturday evening, U.S. Pacific time. Since then, our technical team has been working to restore service. Our current estimate is for the service to be on line in the next 18 hours. Should that estimate change, we will post an update at www.snapnames.com .
We recognize this is the third outage for our service within the last several weeks. The problem is related to one of our vendors' systems, unfortunately, and our team has been working nonstop with the vendor to correct the issue.
Outages of this nature and duration of course are very unusual for SnapNames; since we began our service in 2001, outages have been extremely rare and our record for technical service, customer care and integrity has been well regarded by our customers and partners. It's very important to us to maintain that confidence in our service and our team, and we're working as quickly as we can to make sure the problem is resolved correctly.
If you currently have bids placed for auctions that were scheduled to end Sunday or today, those names will now be scheduled to complete auctions tomorrow and Wednesday, respectively. Again, if there is a change to that schedule, we will post a notice at the SnapNames site.
In the meantime, should you have questions, please contact us here:
Technical Support: [email protected]
Telephone: 1 800 385-4075 (toll-free in the U.S.)
+1 503-241-8547 (outside the U.S.)
Our team is available during U.S. Pacific time business hours.
Thank you again for your business, and please accept our apologies for this inconvenience.
Sincerely,
The SnapNames Team

 

[EG.domains]

SnapNames back.

 

[Theo]

SnapNames back.

So is Halvarez

 

[BELLC1]

from my malesack:

Dear SnapNames Customers:
The SnapNames service has been restored. Thank you for your patience and understanding as we worked to resolve the outage.

The domain names below were successfully acquired during the outage and are available now for ordering. Auctions for these names will start at approximately 12:00 noon U.S. Pacific time today.

If you have questions, we can be reached here:
E-mail: [email protected]
By telephone: 1-800-385-4075 (toll-free in the U.S.)
1-503-241-8547 (outside the U.S.)
Thank you again for your business.
Sincerely,
The SnapNames Team


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I noticed my auction from yesterday rescheduled for tomorrow (wed) has just had another 24 hours added to it.

 

[Seraphim]

Here we go again... site down.

 

[DomainBuyerBroker]

Down for me too.

REALLY bad.

Now they are getting a reputation for just bad business AND bad PR.

I love snapnames but they have a lot of explaining to do.

They cannot just ignore this anymore. Their credibility is in question.

Sorry snapnames but I'm not the one crashing your site and NOT explaining to your customers what is going on.

How about an explanation?

 

[Sonny Banks]

Down...always down :smash:

 

[memmst]

Down...always down :smash:

http://www.youtube.com/watch?v=kKT_09pARN4

 

[Seraphim]

I had some nice names that were going to hit auction today, wonder if they'll stop drop catching again?

 

[Sonny Banks]

http://www.youtube.com/watch?v=kkt_09parn4

lol

 

[Theo]

It works for me.

 

[Sonny Banks]

Now works again...they playing with servers

 

[DomainBuyerBroker]

Back up.

Maybe they think no one will notice this time.

 

[Seraphim]

Ok great, it's back up!

 

[lordbyroniv]

down again

 

[Theo]

Up for me. Maybe some network issues?

 

[Raider]

You'll find Halverez at the electrical box, :lever:

 

[Theo]

Halvarez is in Canada and judging by the WHOIS history of cybersignal.com he's probably from India.

 

[VirtualT]

Seller Dashboard is down for me last 24hrs

 

[James]

anyone having trouble with the internext auction search ??
I'm getting

Contains /Starts with/Ends with search unavailable. Please try Suggestion search. Full service will resume soon.

SEARCH RESULTS - Internext Extended Online Adult Auction

No results available to display.

jim