Unique.org Problem Resolved

[hellstrom]

Good to hear.

 

[CoolHost.com]

Originally posted by hellstrom
Good to hear.

Yes! Fire up that "appraisal thread" ... as the Whois seems to now be in good order here. Congratulations, Duke.
Well done.

 

[Duke]

I am happy (and relieved) to confirm that everything has been made right in this situation. The WhoIS is back in my name and I have control of the PairNIC account for Unique.org.

I think all of us have gotten used to internet companies having awful (or non-extistent customer support), so when I was faced with all of the problems I ran into last night I assumed it would take forever to get them straightened out (if in fact they were ever straightened out at all). As my posts illustrate I was pretty upset about that prospect.

In light of that, I was very surprised to hear back from both PairNIC and SnapNames almost immediately last night when I brought the full extent of the problem to their attention. Both sides got on the case immediately and now, less than 24 hours later everything is as it should be.

I am going to request that a moderator change the title of this thread to "Unique.org Problem Resolved". I don't think it is fair that casual browsers who just scan headlines see one that implies PairNIC screwed up. As I learned last night, they made no mistakes at all and in fact their response times to my inquiries this entire past week have been amazingly fast. They couldn't provide the answers I wanted earlier because they hadn't been given the correct information.

To give you a review of SnapNames performance in this matter, I ordered this particular Snap through one of their resellers - Snaps.com. I did not receive a reply in the first 24 hours after I wrote them about the registration problem but did get one today telling me they were passing it on to SnapNames.com. Honestly, I never expected more from them. I am an Enom reseller and if a technical problem occurred I could only pass it on to Enom (though we are supposed to make at least a token attempt at handling customer support).

I fully expected that SnapNames themselves would be responsible for resolving any problems. They did not hear about this directly from me until last night (PairNIC apparently contacted them earlier on my behalf to try to get the correct registration information. This was before the whole change of WhoIs to a different person and redirection to a porn site occurred).

When I did make direct contact with SnapNames, I received an instant response, and was able to go to bed last night with the assurance they would have all of this sorted out and corrected by the end of the day today. They lived up to that promise.

Mistakes happen in every business. The true test of a company's support system is what they do about the mistakes they make. I am very happy with the way SnapNames performed once they were fully aware of what was going on.

We have all heard the horror stories about stolen domains, botched registrations, etc. - and all of that ran through my mind. Hopefully this case will show that these things don't always end badly, especially when reputable companies are involved. I also appreciate the support you guys from the forum gave me the last 24 hours.

 

[Mr Webname]

Great news - Duke gets his domain back - Steve gets a $$$$ offer for a hosting .org - what a 24 hours its been

 

[Shiftlock]

Originally posted by Duke
When I did make direct contact with SnapNames, I received an instant response, and was able to go to bed last night with the assurance they would have all of this sorted out and corrected by the end of the day today. They lived up to that promise.

I've had a couple of problems with domains that were snapped (including one ongoing problem), and SnapNames has always provided excellent customer service, which is always surprising in the domain industry. They are very quick to respond to issues.

 

[Togoodhlth]

Glad to hear you got it back Duke!

Looks like PairNic and Snapnames get a pat on the back for doing the right thing.

 

[NamePopper.com]

Excellent news and congrats to Duke!

Kjel has always been a stand-up guy and this is just another example. When someone comes forward to say that the problem was their company's fault - and doesn't even try to point the finger at anybody else or make excuses - it really shows that both Kjel & SnapNames have true character. Like Duke said - the real test of a company is not how they respond when things are going smooth - but how they respond to the problems. My respect for SnapNames has not suffered from this. On the contrary - it has improved.

 

[Duke]

I agree 100% Namepopper.

 

[NamePopper.com]

Originally posted by Duke


You are frighteningly right Nick.

Oh just say it man....I'm just frightening period.

LOL :laugh:

 

[bidawinner]

Great News Duke ..nice to see everything and everyone did their part to rectify the error

 

[oohdale]

Selling it already? unique,org $

 

[Duke]

Originally posted by oohdale
Selling it already? unique,org $

ALL of my domains automatically get placed on their own sale page as soon as I acquire them, even the ones I have development plans for. If an offer comes along that is worth more than developing it then that's great. Also, that puts the domain to work for you as the sale page the domain redirects to is actually on my main sales site. Each page drives traffic to the main site and exposes all other names in the portfolio. It is a great system that yields constantly increasing sales.

 

[CoolHost.com]

This one is ... RED HOT!!!

Good Luck with it, Duke.
See you.

 

[oohdale]

Originally posted by Duke


ALL of my domains automatically get placed on their own sale page as soon as I acquire them, even the ones I have development plans for. If an offer comes along that is worth more than developing it then that's great. Also, that puts the domain to work for you as the sale page the domain redirects to is actually on my main sales site. Each page drives traffic to the main site and exposes all other names in the portfolio. It is a great system that yields constantly increasing sales.

Good plan I would say. I forward all mine too as soon as I get them.

 

[stuff]

Originally posted by oohdale
Good plan I would say. I forward all mine too as soon as I get them.

Why not any PPC? Then You make money even, if You don`t sell them!

 

[oohdale]

Originally posted by stuff


Why not any PPC? Then You make money even, if You don`t sell them!

Since you asked; I just haven't got that far yet in my domain name business. I guess you could say that I don't trust many companies like that and so I haven't ventured out that far yet. I guess this will get a lot of attention now. But you asked so I answered. Since I have over 200 domain names I guess I should do better with them. here's what I do with some www.singm.com www.crotchoil.com

 

[Duke]

Originally posted by stuff


Why not any PPC? Then You make money even, if You don`t sell them!

I would rather use my names to promote my own business rather than someone else's business. PPC rates are generally so low I think I get more value in directing traffic from my names to my own site.

On a purely personal level (taking money out of the equation) I have always hated PPC pages. Landing on them when looking for something always annoys me and I immediately back out of the page and go to Google if I really want to search for something. I have never once clicked on a link on a PPC page. I know that a small percentage of others do but they just leave me cold. I would really like to see domains land in the hands of end users who are actually going to develop them and add something of value to the internet. Call me a tree hugger.

 

[oohdale]

Originally posted by Duke


I would rather use my names to promote my own business rather than someone else's business. PPC rates are generally so low I think I get more value in directing traffic from my names to my own site.

On a purely personal level (taking money out of the equation) I have always hated PPC pages. Landing on them when looking for something always annoys me and I immediately back out of the page and go to Google if I really want to search for something. I have never once clicked on a link on a PPC page. I know that a small percentage of others do but they just leave me cold. I would really like to see domains land in the hands of end users who are actually going to develop them and add something of value to the internet. Call me a tree hugger.

Tree Hugger! Me too. Sometimes I even do this....... hee Hee www.domey.com

 

[Duke]

Just to show you what a class act SnapNames.com is - they gave me a free unlimited exchange Snap as a gesture to make up for the hassle. A classic example of how great customer service can turn a disgruntled customer into one that appreciates the company even more than they did before a foul-up! When you know a company will react this way when they make a mistake it makes you feel much more comfortable about turning your money over to them in the future. My Thanks to Kjel at Snap who has been a special friend to many people in this forum and gives his company the best representative they could possibly ask for.

 

[beatz]

Originally posted by Duke

ALL of my domains automatically get placed on their own sale page as soon as I acquire them

Duke, nice for sale page that is; just curious - is it a dynamic script or something so anytime someone types in the name the script generates the for sale page or do you actually have an individual html page for every single domain?

Thanks