Hi all,
Beyond some communication issues, I think the frustrations that many domain owners have with the auction process is the result of 3 things:
1. Moniker, at this point, essentially has a monopoly on live domain auctions. This past year Sedo added ongoing auctions, and the drops continue to work like auctions, but so far as a high-profile DN auctions go, there is only one. If (and when) other large live auction venues open up, or if TRAFFIC decides to open the process up to competitive bidding, commissions will go down and probably service will go up as
a result of
competition.
2. Although Moniker's interests are in some ways aligned with those of the sellers, it far from a perfect match. Auction houses are like Real Estate agents in this sense. Sure, the agent gets more money if your house sells for more, but they get NOTHING if there is no sale, so they'd rather you lower your price for a quick sale than risk wasting their time.
3. All non-live auction names go into the silent auction for the exact same reserve, where historically most of the names sell for no higher than the reserve price itself. This means that there is a very strong chance your reserve price will become a BIN price. This is much different than going into the live auction, where most names either sell for much more than reserve or not at all.