This happened i.e. in November 2005 with Pool - huge drop day, Pool collapsed 10 minutes before auciton end. I had proxybids, I won a lot, cheap. I was happy. Pool run the auction next day again.
I understand your point.
But winning notices went out. Winners were notified. The crash was not system wide. Folks in Australia were notified at 4:15am that they were winners or losers. End of auction, go to bed.
Here in the states, it was a full 20 minutes (at least) before sedo notified of the auction extending. Prior to this losing and winning notices were sent out.
Forget auction one. Move to auction two. New notices of winning and being outbid. Three hours later. Folks that had won were now losers.
Days go by, payment is made to sedo, domain already transferred. Sedo sends out notice saying all money will be refunded, all domains returned, all names to be auctioned over.
I hardly think the way this has been handled can just be brushed off as being "just the way shit happens" in an auction that DID NOT have the same results and impacted by a crash worldwide. If anything, this should be cause for all who run sales, auctions, and commerce to be keenly aware of the impact a system failure can have.
I hardly think nearly 2.3 million dollars is a trivial amount to just brush aside.
Dot mobi, dot com, 1956 Chevy Convertible, date with Denny007, Brittney Spears hair...anything being auctioned off that was handled in this manner for this kind of money is serious to some, perhaps many. And not too serious to those that were not involved.
What is the right solution? Compromise? Injunction? Lawsuit?
I don't know and now I am getting to the point that I do not care. I have since purchased additional domains, a mix of .mobi and .com, with the funds I had allocated to this auction. Running it again will not entice me in the least now seeing that I believe Sedo has acted irresponsible in this manner.
I am now more concerned with getting the domains I purchased transferred to me in a timely manner and collecting funds owed on sales.