- Joined
- Jun 18, 2003
- Messages
- 4,159
- Reaction score
- 17
As many you might know, I was and am a big supprter of Sedo before they became partners here.
Howver, recently, I have noticed a drop (a serious one) in their friendliness in their emails.
As an example.
We all know Enom has been having problems with their whois for cought domains through club drop.
In the recent weeks, I have been 'harassed' by a few Sedo 'support' people trying to verify the whois.
I explained to them the situation, and showed them how to retrieve the correct whois by going to the registrar that is , in this case and many others, enom's partners.
What bothers me is that recently, and a specific person there, has replied in 'not such a friendly manner'.
My emails are always polite to them.
What's happening to their ever so friendly support (that I talked about so many times in so many posts)...?
Also, If I can find the whois info, can't their support team?
Has their been a downgrade in the 'quality' of knowledge in the support team?
Thanks to people here at DNF, and especially Mr. W our friendly moderator (dont you wish the UN were run like DNF is?) I have 'convinced' Sedo that I won the domain.
What is sad is, that it is a simple whois query, althout because of Enom's problem, requires only *one* extra step.
In either case, the specific person at Sedo left a very bad 'taste' to the otherwise excellent experience I have enjoyed there for the last couple of years.
I hope for Sedo's sake, and our own, that they are getting competent staff and not people who do not know how to do a little deeper than normal whois lookup...
Howver, recently, I have noticed a drop (a serious one) in their friendliness in their emails.
As an example.
We all know Enom has been having problems with their whois for cought domains through club drop.
In the recent weeks, I have been 'harassed' by a few Sedo 'support' people trying to verify the whois.
I explained to them the situation, and showed them how to retrieve the correct whois by going to the registrar that is , in this case and many others, enom's partners.
What bothers me is that recently, and a specific person there, has replied in 'not such a friendly manner'.
My emails are always polite to them.
What's happening to their ever so friendly support (that I talked about so many times in so many posts)...?
Also, If I can find the whois info, can't their support team?
Has their been a downgrade in the 'quality' of knowledge in the support team?
Thanks to people here at DNF, and especially Mr. W our friendly moderator (dont you wish the UN were run like DNF is?) I have 'convinced' Sedo that I won the domain.
What is sad is, that it is a simple whois query, althout because of Enom's problem, requires only *one* extra step.
In either case, the specific person at Sedo left a very bad 'taste' to the otherwise excellent experience I have enjoyed there for the last couple of years.
I hope for Sedo's sake, and our own, that they are getting competent staff and not people who do not know how to do a little deeper than normal whois lookup...