There is something fundamentally wrong with DNForum policy when DNF members are given free reign to publicly defame and libel people and providers, with seeming impunity. The bold line which separates legitimate criticism from malicious, abject defamation is neither observed or enforced here, leaving both the poster(s) and DNForum subject to considerable liability. And although that line is clearly defined in law, it is best governed by simple common sense, decency and professionalism.
Some of the crap which has been posted in this thread is unconscionable. Accusations of theft and fraud are serious charges. If you have a legitimate grievance, have the courage of your conviction to file a case (or class action) with the appropriate jurisdiction and let the law sort the evidence into truth. If you can't contain your rage, then at least contain your rhetoric. Words hurt. If you must vent, offer substantiated facts, hold the vitriol, and keep it professional.
Over the years, I, too, have had a few similar issues with Fab/Roar. But in each instance, resolution was reached with mutually respectful dialog ... not always in my favor, mind you, but never with any lingering animosity. I have never found the folks at Fab/Roar to be unreasonable, unbending or in any manner dishonorable. Surely, Mike Robertson's post in this thread typifies the professional -- if not restrained -- manner in which Fab conducts its business.
Bear in mind that no PPC provider is going to toss names which are producing meaningful results for their advertisers, nor alienate clients whose names are producing valuable corporate revenue. Still, their first responsibility is to protect the best interests of their advertisers, for which each invests in costly, proprietary analytical systems to ensure the integrity of inbound traffic and clickthroughs. Those systems quietly digest and break-down what you see as one-dimensional numerical stats into logical patterns of origin and performance. And when the system alarm rings on a domain name, there's likely to be a good reason for it. You don't necessarily see it (in one dimension), nor necessarily understand it's source cause, but simple logic dictates that it is not in the provider's best interest to yank names without reason and careful consideration.
For example, Fab recently asked me to move one of my names. Oddly, the domain was not producing much revenue, nor even recording much visible traffic. Yet, their analytics detected that it was somehow being pounded by bots. Point is, it's not always about the money.
Conversely, last Friday, I proactively alerted Fab that my PPC revenues inexplicably spiked to about 12-times (12x) their normal daily average and asked, for my own comfort, that they verify the authenticity of the day's revenues. "Hopefully," I wrote, "they're legit clicks. However, should you find otherwise, please feel free to adjust the day's revenues in accordance with your analytics." This evening, Mike Robertson responded, "I have run a complete analysis on the traffic your domains generated on this day and it appears to be legit." Surely, if Fab was the nefarious, thieving provider alleged by some in this thread, this would have been an easy opportunity for Fab to reverse the revenues and pocket my windfall.
To those of you who are inclined to rush to judgment and indict, incite or join the frenzy, perhaps you should look at the big picture, rather than occasional isolated conflicts. Step back, consider how a difficult decision effects the best interests of ALL parties, and try in earnest to understand the other party's perspective. It's not always about your ox being gored.
However, posting wildly libelous and defamatory slurs is NEVER a solution. It's a bigger problem waiting to happen.
End of sermon.
